Amy Stoneburner, MBA
Amy Stoneburner, MBA, is a Strategic Operations and Customer Experience leader based in Charlotte, North Carolina. With a career spanning over a decade in high-level retail management and executive customer service roles, she has built a reputation for driving revenue growth, optimizing processes, and developing high-performing teams. Amy’s hands-on leadership style emphasizes visibility, accountability, and leading by example—she believes in stepping forward to solve problems, removing obstacles, and empowering teams to perform at their best.
Amy’s passion for leadership started early. At just 13, she began working in a cornfield and quickly progressed to managing a small team of four, sparking a lifelong commitment to guiding and inspiring others. She draws inspiration from her mother, who as a single parent juggled multiple jobs and demonstrated resilience and perseverance. These early experiences shaped Amy’s work ethic and her approach to mentoring teams, fostering trust, and cultivating positive workplace culture.
In addition to her professional achievements, Amy is an avid lifelong learner and aspiring children’s book author, with two upcoming books. She has held key positions at companies such as Apple and Kay Jewelers, where she currently leads as General Manager, helping individuals grow and thrive while delivering exceptional customer experiences. Whether in leadership, business strategy, or creative pursuits, Amy continues to combine her passion for people with her drive for excellence.
• Generative AI: Introduction and Applications
• Generative AI: Prompt Engineering Basics
• Walden University - M.B.A.
• Walden University Alumni
• Western Illinois Alumni
What do you attribute your success to?
I attribute my success to a combination of early experiences, strong role models, and a lifelong love of learning. From the age of 13, I began working in a cornfield, and my dedication and work ethic were quickly recognized—I was promoted to lead a team of four, which was my first real leadership experience. That early opportunity taught me the value of responsibility, teamwork, and perseverance.
I also draw inspiration from my mother, who as a single parent worked tirelessly—sometimes holding three jobs at once—yet never gave up. Watching her resilience and determination shaped my own approach to challenges and reinforced the importance of hard work and commitment.
Today, I am proud to lead a team at Kay Jewelers, where I can help others grow and succeed. I am also a children’s book author, with two upcoming releases, and I am passionate about learning and expanding my knowledge at every opportunity.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is that if you can handle difficult people and challenging situations, you will go far in life. Learning to stay composed, adaptable, and solution-oriented in tough circumstances has been invaluable in both my personal growth and professional journey.
What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are curiosity, growth, and making a positive impact. As a children’s book author, I am passionate about inspiring young minds, and when I’m not working, I love learning and expanding my knowledge. These values guide the way I approach my career and my daily life.
Locations
Kay Jewelers
Huntersville, NC 28078