Andrea Manzo
Andrea Manzo is a highly experienced Client Relations and Account Management professional, with a strong background in FinTech, payments SaaS, trade promotion management, and business operations. Currently serving as a Relationship Management Specialist at TCM Bank, N.A., Andrea brings over 15 years of client-facing experience to her role, having previously worked with industry leaders like FIS and Answers Systems Inc. Her expertise spans client advocacy, software implementation, business process analysis, and building long-standing relationships with both internal teams and external partners. Known for her keen problem-solving skills and customer-first mindset, she consistently delivers solutions that exceed expectations.
Andrea’s professional journey is marked by her ability to bridge the gap between technology and client needs, often serving as the go-to manager for complex or high-priority accounts. She is a strong communicator, equally comfortable working with software developers, executives, and clients to resolve issues and enhance service delivery. With a degree in Business from St. Petersburg College, Andrea has continually demonstrated a passion for personal growth and team development. Whether mentoring colleagues, navigating high-stakes client negotiations, or contributing to cross-functional initiatives, Andrea’s leadership and adaptability have made her a valuable asset in every organization she’s served.
• St. Petersburg College- A.S.
• Women in Payment
What do you attribute your success to?
I attribute my success to adaptability, strong relationship-building, and consistently delivering excellent client service. Transitioning from trade management software to fintech and now banking, I’ve grown by embracing change, leveraging connections, and committing to professional development—evidenced by receiving the 2025 Service Champion Award at my current company, a recognition I’m especially proud of so early in my tenure.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received was to not take things personally—understanding that clients often react based on their own circumstances helped me stay focused on resolving issues, rebuilding trust, and growing professionally.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field right now is helping smaller banks remain competitive with larger institutions that offer extensive rewards programs and rebates, despite having significantly smaller budgets—making it crucial to deliver exceptional service and build strong client relationships to stand out.
What values are most important to you in your work and personal life?
Empathy, support, and uplifting others—especially women—are core values in both my work and personal life, as I know firsthand what it’s like to start over from nothing and believe deeply in helping others rise when they’re at their lowest.