Colleen Johnson

I attribute my success to resilience, strong leadership, and the ability to remain calm under pressure. Over my 20-year career in corrections, I have managed fast-paced and unpredictable environments, including Rikers Island, navigating emergencies, staffing challenges, and high-stress daily operations with professionalism and composure. I also credit my ability to mentor officers, build trust, and remain committed to my team even in the most demanding circumstances.

I began my career in corrections after transitioning from nursing and hospital administration, entering the field by taking a civil service exam. Although it wasn’t my original path, I was drawn to the stability and opportunities for meaningful impact that corrections offered. Over time, I have built a fulfilling career that combines my leadership strengths with a passion for serving vulnerable populations within the justice system.

My primary expertise lies in corrections leadership and facility operations. I have spent 20 years in law enforcement, including 8 years as a Correction Captain, overseeing staff supervision, crisis response, operational management across multiple jails, overtime coordination, and mentoring officers in high-pressure environments. My earlier experience in healthcare and higher education administration has further strengthened my skills in people management and organizational leadership.

One of my proudest achievements has been overseeing operations across 13 jails at Rikers Island, handling countless crises, and guiding officers through high-pressure shifts while maintaining safety and accountability. Equally rewarding has been mentoring younger officers, supporting staff experiencing burnout, and serving the community for two decades in one of the nation’s most challenging correctional environments.

The best career advice I’ve ever received came from several senior officers and women leaders in my sorority, who helped me navigate the stress and politics of corrections. One piece of guidance stands out:

“Lead by example. Your staff will follow what you do, not what you say.”

This advice has profoundly shaped my management style. By modeling integrity, professionalism, and calm under pressure, I’ve earned the respect and trust of my team in one of the most challenging workplaces in the country.

Colleen advises young women to develop thick skin, stay assertive, and never hesitate to ask for help or clarification. Her message:
“Corrections is tough, but you are tougher. Stand your ground, prioritize safety, and don’t lose yourself in the pressure.”
She encourages women to seek mentors, use available city benefits, and protect their work-life balance early on.

For young women entering corrections, I would offer both a realistic perspective and encouragement. The field comes with significant challenges, including burnout, mandatory overtime, outdated systems, staffing shortages, and limited mental health support. Daily administrative demands and paperwork can also create additional strain.

At the same time, there are tremendous opportunities for growth and impact. Advancements in technology, stronger leadership development, improved training programs, and thoughtful policy reforms have the potential to modernize corrections, improve operations, and reduce stress on staff. My advice is to stay resilient, seek out mentors, and focus on making a positive difference for both your team and the people you serve.

The values that guide both my work and personal life are honesty, accountability, and compassion. In my career, I strive to advocate for my staff, support mental health, and lead with fairness and integrity. Outside of work, I place great importance on family, community, and the support of my sorority sisters, who have helped me stay grounded throughout the most challenging periods of my career.