Laura May, BSHA
Laura May, BSHA, is a Clinic Manager at BayCare Health System, where she brings nearly a decade of experience supporting patient safety, clinical operations, and healthcare excellence. Beginning her journey as a Patient Service Technician in 2017, Laura’s dedication, leadership, and commitment to patient-centered care have led her to progressively expand her responsibilities, culminating in her current role overseeing clinic operations and ensuring quality healthcare delivery.
In addition to her professional achievements, Laura has demonstrated a deep commitment to lifelong learning. She earned her Bachelor of Science in Healthcare Administration from Walden University and is already pursuing her next degree, underscoring her determination to grow personally and professionally. Her passion for healthcare stems not only from her drive to improve systems and processes but also from her role as a mother, where she leads by example, showing her daughter the value of perseverance and education.
With more than 8.5 years at BayCare Health System, Laura continues to focus on fostering safe, effective, and compassionate healthcare environments. Guided by integrity, collaboration, and continuous improvement, she is dedicated to advancing her career while making a meaningful impact on both patients and the healthcare teams she supports.
• Lean Six Sigma Certification
• Walden University- B.S.
• Walden University- Bachelor's
• Central Florida Institute
What do you attribute your success to?
I attribute my success to resilience, impactful leadership, and a deep commitment to closing mental health care gaps in Florida. My journey began after the loss of my daughter, when a supportive partner encouraged me to find my purpose, which led me into healthcare—first in clinic work, then into hospital management. Returning to school later in life, I earned my healthcare administration degree, completed Lean Six Sigma certifications, and was selected for BayCare’s Quality Achievement Program, all while advancing into leadership roles overseeing ambulatory care offices. Along the way, I’ve gained experience in oncology, phlebotomy, and hospice care, and I’m now completing my master’s in psychology while preparing for a doctorate program. I truly believe my path demonstrates that it’s never too late to learn, grow, and step into leadership, even after personal setbacks. My success comes from perseverance, education, and the drive to make a meaningful impact in healthcare.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to never burn bridges and to value every role, from nurses and techs to doctors. We’re all working hard to meet the same goals, and showing compassion and understanding builds stronger teams and long-lasting relationships.
What advice would you give to young women entering your industry?
My advice to young women entering healthcare is to practice active listening and use the “10 and 2” rule in meetings—speak only what’s necessary and with clarity, while giving others space to be heard. Stay calm and empathetic in-patient interactions, because clear communication, perseverance, and composure are what build trust and credibility as a leader.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in healthcare right now is closing the gap between mental and physical health care, particularly for vulnerable populations like the homeless. I see this as an opportunity to drive change through education, advocacy, and practical leadership that expands access to mental health services.
What values are most important to you in your work and personal life?
Patience, honesty, and authenticity are the values I hold most important in both work and life. I’ve learned that it’s never too late to pursue your own path or identity, and continuing my education has been both rewarding and humbling as I strive to grow personally and professionally.