In Conversation
Lindsey Martinez Carey for Bold. Brilliant. Unstoppable.
Read the transcript
Lindsey Martinez - Carey: Speaker: Lindsey Martinez Carey , Team Lead Manager - FTI ConsultingLindsey Martinez Carey : Most important, I want you to believe in your worth and believe in your work. Now I'm gonna tell you, again from experience. Setbacks are gonna happen, and that is absolutely OK.What does being an Influential Woman mean to you?Lindsey Martinez Carey : Being an influential woman to me is not about a title, it's not about being the loudest in the room. It's about impact. It's about showing up and setting examples for others. It's about your actions and it's about your consistency of those actions. I believe that influence comes from within. It's integrity, it's empathy, it's the way that you treat people. It's those small moments that can be so big for others. For me, it's about balancing school and work and family and me time and showing up even when you're so tired and you're stretched so thin. But being an influencer is about leading through who you are and not always about what you do.Lindsey Martinez Carey : For me, being an influential woman is not about the title or Being the loudest in the room, it's about impact. It's about showing up every single day. It's about setting an example for others. It's about your actions, it's about your consistency of your actions. I believe that influence comes from within. And it is made up of integrity and empathy. And it's the way that you treat others. Those small moments for you might be huge impacts on other people. For me, balancing school and work and family time and me time. Even when I'm so tired and stretched so thin out, but I show up every single day, especially as a leader for my team. I believe that being an influencer is based on leading through who you are and not always by just what you do.What's one piece advice would you give to younger women chasing their dreams?Lindsey Martinez Carey : The advice that I would give, whether it's a woman starting out, or maybe a woman still chasing her dreams, or maybe a woman that decided that she wanted to switch her dreams. Without vision and action, goals are just that, they're just dreams. We have to take the steps and turn it into reality. The first step, of course, is always the hardest, and all your steps are not going to be pretty. There's gonna be some pretty ugly mud puddles out there. I want you to remember, talking from experience, that for every 9 nos, someone out there is going to tell you yes. I want you to trust yourself and stay disciplined. Do not rush the process. Most important, I want you to believe in your worth and believe in your work. Now I'm gonna tell you, again from experience. Setbacks are gonna happen, and that is absolutely OK. Each challenge teaches us lessons that we would not have learned any other way. With that being said, I need you to be patient with yourself. I need you to give yourself grace. I need you to stay resilient. I want you to be intentional with your time and with your actions. And everybody doesn't deserve your time. Own your voice. The good old saying, stand for something or fall for anything. If you are consistent, if you have integrity, and if you have courage. That Is what will influence others and make you successful.
Her Story
About Lindsey
Lindsey Martinez-Carey is a compassionate healthcare professional and team leader dedicated to transforming the patient experience through education, advocacy, and operational excellence. As Team Lead Manager and Revenue Cycle Customer Service Specialist with FTI Consulting at Novant Health, Lindsey oversees a team that supports third-party billing and customer service for large-scale hospital revenue cycle operations. Her leadership is rooted in empathy and precision—ensuring billing accuracy, improving patient satisfaction, and creating systems that support both care providers and patients alike. Lindsey’s career spans over a decade in customer service and healthcare management, with progressive leadership roles at organizations such as Meduit, Oak Orchard Health, and Frontier Communications. She has been recognized for her ability to build teams from the ground up, implement process improvements, and coach professionals toward success. A recipient of Leadership of the Month at Frontier Communications and Employee of the Month at Meduit. Lindsey attributes her success to integrity, mentorship, and an unwavering commitment to serve others. Currently pursuing her Bachelor of Science in Healthcare Administration and Management at DeVry University, she has also expanded her studies to include Medical Billing and Coding, further strengthening her ability to make a lasting impact in the healthcare sector. Outside of her professional achievements, Lindsey finds joy in community outreach—especially in supporting senior care and healthcare education. Inspired by her grandparents, she advocates for value-based care and often volunteers to help seniors understand their healthcare benefits, once assisting a wheelchair-bound woman who hadn’t accessed Medicare in 14 years. A proud member of the National Society of Leadership and Success (NSLS), Lindsey’s values of faith, family, and continuous growth guide her in every endeavor. She aspires to one day serve as a Director of Healthcare Operations, leading with compassion and continuing her mission to create a more equitable and accessible healthcare system for all.
Her Interview
Ten minutes with Lindsey
01What do you attribute your success to?
I attribute my success to faith, resilience, and perseverance. Overcoming personal hardship—including a serious accident that left me temporarily paralyzed and led to academic dismissal—taught me the power of starting over and rebuilding from the ground up. Those experiences shaped my strength, determination, and perspective, guiding me through each career transition, from telecommunications to healthcare leadership. I also credit my grandparents for inspiring my deep compassion for seniors and my commitment to making healthcare more accessible, empathetic, and human-centered.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to listen more than you speak. It’s a simple principle, but it’s transformed the way I lead and collaborate. Truly listening—to colleagues, mentors, and even those you disagree with—opens the door to understanding, growth, and better decision-making. It’s taught me that leadership isn’t about having all the answers; it’s about creating space for others to be heard and valued.
03What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: believe in yourself, take care of yourself, and never stop learning. Focus on personal development just as much as professional growth. Invest in self-care, seek out mentors who inspire you, and view every challenge as a chance to strengthen both your skills and your character.
One guiding principle that’s shaped my own journey is this: don’t let your past define your future—let it prepare you for it. Every obstacle I’ve faced has built qualities like patience, humility, and perseverance, which I now recognize as the true foundation of leadership.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in healthcare today is the lack of education and awareness about how the system works—particularly among seniors and underserved communities. Too often, patients don’t know where to turn for help or how to navigate the complexities of care. I also see ongoing gender disparities in leadership, but rather than viewing them as barriers, I see them as opportunities for women to lead with greater compassion, empathy, and accountability.
In my current role, I’m especially passionate about strengthening communication systems within call centers to ensure every patient feels heard, respected, and genuinely cared for. For me, leadership means bridging the gap between administrative operations and real patient experiences—because when communication improves, so does the quality of care.
05What values are most important to you in your work and personal life?
The values that guide me most in both my work and personal life are integrity, empathy, and purpose. I believe in leading with heart and authenticity—creating safe spaces where my team can grow, learn, and feel valued. Building trust with patients and colleagues is at the core of everything I do, and I approach each day with a deep sense of gratitude for the opportunity to make a difference. More than anything, I strive to uplift others through encouragement and by setting a consistent example, because I believe true leadership begins with listening.
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