Lindsey Martinez - Carey
Lindsey Martinez-Carey is a compassionate healthcare professional and team leader dedicated to transforming the patient experience through education, advocacy, and operational excellence. As Team Lead Manager and Revenue Cycle Customer Service Specialist with FTI Consulting at Novant Health, Lindsey oversees a team that supports third-party billing and customer service for large-scale hospital revenue cycle operations. Her leadership is rooted in empathy and precision—ensuring billing accuracy, improving patient satisfaction, and creating systems that support both care providers and patients alike.
Lindsey’s career spans over a decade in customer service and healthcare management, with progressive leadership roles at organizations such as Meduit, Oak Orchard Health, and Complemar. She has been recognized for her ability to build teams from the ground up, implement process improvements, and coach professionals toward success. A recipient of Leadership of the Month at Frontier Communications and Employee of the Month at Meduit, Lindsey attributes her success to integrity, mentorship, and an unwavering commitment to serve others. Currently pursuing her Bachelor of Science in Healthcare Administration and Management at DeVry University, she has also expanded her studies to include Medical Billing and Coding, further strengthening her ability to make a lasting impact in the healthcare sector.
Outside of her professional achievements, Lindsey finds joy in community outreach—especially in supporting senior care and healthcare education. Inspired by her grandparents, she advocates for value-based care and often volunteers to help seniors understand their healthcare benefits, once assisting a wheelchair-bound woman who hadn’t accessed Medicare in 14 years. A proud member of the National Society of Leadership and Success (NSLS), Lindsey’s values of faith, family, and continuous growth guide her in every endeavor. She aspires to one day serve as a Director of Healthcare Operations, leading with compassion and continuing her mission to create a more equitable and accessible healthcare system for all.
• Leadership of the Month
• Employee of the Month
What do you attribute your success to?
I attribute my success to faith, resilience, and perseverance. Overcoming personal hardship—including a serious accident that left me temporarily paralyzed and led to academic dismissal—taught me the power of starting over and rebuilding from the ground up. Those experiences shaped my strength, determination, and perspective, guiding me through each career transition, from telecommunications to healthcare leadership. I also credit my grandparents for inspiring my deep compassion for seniors and my commitment to making healthcare more accessible, empathetic, and human-centered.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to listen more than you speak. It’s a simple principle, but it’s transformed the way I lead and collaborate. Truly listening—to colleagues, mentors, and even those you disagree with—opens the door to understanding, growth, and better decision-making. It’s taught me that leadership isn’t about having all the answers; it’s about creating space for others to be heard and valued.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: believe in yourself, take care of yourself, and never stop learning. Focus on personal development just as much as professional growth. Invest in self-care, seek out mentors who inspire you, and view every challenge as a chance to strengthen both your skills and your character. One guiding principle that’s shaped my own journey is this: don’t let your past define your future—let it prepare you for it. Every obstacle I’ve faced has built qualities like patience, humility, and perseverance, which I now recognize as the true foundation of leadership.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in healthcare today is the lack of education and awareness about how the system works—particularly among seniors and underserved communities. Too often, patients don’t know where to turn for help or how to navigate the complexities of care. I also see ongoing gender disparities in leadership, but rather than viewing them as barriers, I see them as opportunities for women to lead with greater compassion, empathy, and accountability. In my current role, I’m especially passionate about strengthening communication systems within call centers to ensure every patient feels heard, respected, and genuinely cared for. For me, leadership means bridging the gap between administrative operations and real patient experiences—because when communication improves, so does the quality of care.
What values are most important to you in your work and personal life?
The values that guide me most in both my work and personal life are integrity, empathy, and purpose. I believe in leading with heart and authenticity—creating safe spaces where my team can grow, learn, and feel valued. Building trust with patients and colleagues is at the core of everything I do, and I approach each day with a deep sense of gratitude for the opportunity to make a difference. More than anything, I strive to uplift others through encouragement and by setting a consistent example, because I believe true leadership begins with listening.