Rebecca Bowling
Rebecca Bowling is a seasoned customer experience and operations leader with over 20 years of expertise spanning banking, dentistry, and organizational leadership. Her career began in banking, where she honed foundational skills in customer service, relationship management, and problem-solving—skills that continue to guide her approach to leadership today. Transitioning into dentistry through vocational training, Rebecca built a 24-year career across nearly every front- and back-office role, from dental assisting and insurance coordination to office management and customer service leadership. This diverse experience has given her a deep understanding of patient experience, operational workflows, and team development.
Currently, Rebecca serves as the Director of Customer Experience at Dental Depot DSO, where she leads a call center team of 32 professionals supporting multiple offices. She focuses on elevating patient experience, improving communication, refining systems and processes, and developing confident, capable, and compassionate leaders. Rebecca is deeply committed to education within her field, teaching dentistry fundamentals, coaching customer service excellence, and fostering growth-minded teams that consistently deliver high-quality care. Her leadership philosophy emphasizes purposeful work that creates clarity, solves real problems, and empowers people to perform at their best.
Outside of her professional endeavors, Rebecca is a dedicated mother of five and a passionate advocate for community involvement. She enjoys hiking, kayaking, skiing, and traveling with her husband and two dogs. She also actively engages her team in initiatives that promote inclusion and community support, such as the Down Syndrome Association of Central Oklahoma campaigns. Rebecca’s professional achievements are matched by her commitment to cultivating strong cultures, mentoring future leaders, and ensuring that operational excellence is always paired with genuine human connection.
• Dental Assistant Certified 2001
• Vocational School
• Participated in community support activities such as supporting the Down Syndrome Association of Central Oklahoma through team initiatives like “Crazy Socks for Down Syndrome.”
What do you attribute your success to?
I attribute my success to being actively involved with my team, holding regular one-on-one meetings, asking thoughtful questions, and seeking constant feedback. Staying engaged and responsive allows me to understand the needs of both my team and patients, which drives consistent growth and improvement.
What’s the best career advice you’ve ever received?
The best career advice I’ve received is to treat patients the way I would want my own family to be treated. This principle guides every interaction I have and ensures that care and service are always delivered with respect, empathy, and integrity.
What advice would you give to young women entering your industry?
There is always room for growth and advancement. I encourage young women to show up consistently, come prepared, and go the extra step for patients. Commitment, initiative, and attention to detail are key to building a successful and rewarding career.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field is keeping call center work engaging, as it can become repetitive. I see this as an opportunity to innovate, find new ways to challenge the team, and continually improve processes and patient interactions.
What values are most important to you in your work and personal life?
Compassion and building a strong team culture are central to both my work and personal life. I strive to foster an environment where people feel supported, valued, and empowered to do their best every day.