Regina Lynn Campbell
Regina Campbell is an accomplished public safety professional with over 36 years of experience in emergency services and communications. She served as the Manager of the Tooele County 9-1-1 Center in Utah, where she oversaw all aspects of operations, supervising personnel, and ensuring the efficiency and effectiveness of critical communication systems. Regina’s extensive career includes decades of service with the Tooele County Sheriff’s Office, where she held the rank of Lieutenant and played a key role in planning, organizing, and coordinating the communication division’s activities.
Throughout her career, Regina has demonstrated a strong commitment to public safety, combining her expertise in emergency management with exceptional leadership and administrative skills. She is responsible for supervising dispatch personnel, conducting quality assurance reviews, managing budgets, and maintaining vital systems, all while being on call 24/7 for emergencies. Her dedication to continuous improvement and operational excellence has earned her recognition as a trusted leader in her field.
Regina holds an Associate’s degree in Family Life Studies from Utah State University and is a certified Emergency Medical and Fire Dispatcher. Beyond her professional accomplishments, she is an active member of the Association of Public-Safety Communications Officials, reflecting her ongoing commitment to advancing standards and best practices in emergency communications. Her career stands as a testament to dedication, resilience, and a lifelong commitment to serving her community.
• Emergency Medical Dispatcher
• Emergency Fire Dispatcher
• NENA Center Manager Certification
• Peace Officer Standards and Training Instructor Development
• Peace Officer Standards and Training Supervisory and Leadership
• National Incident Management System ICS-300 & ICS-400
• Utah State University- Associate's
• U.S. Air Force Meritorious Service Medal *2012
• Utah Air National Guard Minuteman of the Year *2008
• Utah Air National Guard Senior Noncommissioned Officer of the Quarter *2007
• 299th Air Control Squadron Outstanding Noncommissioned Officer 2nd Quarter *2005
• Utah Dispatcher of the Year *2005
• Tooele Sheriff Award *2004 *2005
• Association of Public-Safety Communications Officials Administrator of the Year *2004 *2010
• U.S. Air Force Achievement Medal *2002 *2008
• U.S. Air Force Commendation Medal *1999
• Naval Reserve Sailor of the Quarter *1994
• U.S. Naval Reserve Meritorious Service Medal *1991
• U.S. National Defense Service Medal *1990
• U.S. Navy Honor Graduate *1988
• NENA Incident of the Year 2024
• Association of Public-Safety Communications Officials
• Peace Officer Standards and Training Instructor 2015 – Present
• Utah 911 Advisory Committee Member 2014 – 2017
• Wasatch Front Regional Council, Regional Advisory Committee 2017-2019
• Emergency Medical Services Rules Task Force Committee Member 2014 – 2023
• Tooele County Emergency Medical Services Council Chairperson 2021 - 2022
What do you attribute your success to?
I attribute my success to holding myself to a high standard of excellence in everything I do, ensuring that every task is done right because my name is on it.
What’s the best career advice you’ve ever received?
What is important now (WIN). Focus on daily, weekly, monthly events that are most important instead of sinking in e-mail requests or feeding the monkeys.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is: "Don't give up. Nobody gets everything right away—give yourself credit during training and be kind to yourself." In 2013, Business Insider published a list of 600 different stressful jobs in the United States. Emergency Dispatcher made it on the list #13. They also reported that only 2% of humans can excel at more than one task at the same time. 9-1-1 dispatchers are not just operators; they are crucial public safety professionals who provide guidance, calm, and essential information in emergencies. They serve a vital role as a backbone of public safety and a "lifeline" during emergencies.
Emphasizing phrases such as "We're going to do this together" reassures the caller they are not alone. These types of quotes express their dedication, the challenges they face, and the critical, life-saving work they perform by connecting people in need with other first responders.
The role of a 9-1-1 dispatcher is to facilitate help by ensuring the appropriate resources are dispatched efficiently. 9-1-1 dispatch public safety professionals provide directions, maintain composure, and relay essential information during emergencies. Their responsibilities include supporting callers and coordinating with other first responders to address urgent situations.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges in my field right now are keeping up with rapidly changing technology and finding and retaining quality team members.
What values are most important to you in your work and personal life?
The values most important to me in work and life are integrity, honesty, active listening, and being helpful. After serving 6 years in the Navy and 19 in the Air National Guard, I now focus on enjoying every day with my family, grandchildren, five dogs, and time on the water, embracing the joy of life like it’s always Saturday.