Tracy Lynn Pagán, CHA

Tracy Lynn Pagán, CHA is an accomplished hospitality leader and the General Manager of The Swiftwater in Swiftwater, Pennsylvania. With nearly a decade of progressive leadership experience in luxury resorts and destination properties, she oversees all facets of resort operations with a focus on exceptional guest service, team development, and operational excellence. Tracy Lynn is known for cultivating a culture of warmth, professionalism, and high standards—ensuring every guest at The Swiftwater enjoys a memorable and meaningful experience. Before stepping into her current role, Tracy Lynn held multiple management positions at leading hospitality organizations, including The Lodge at Woodloch, Mount Airy Casino Resort, and The Inn at Pocono Manor. Her journey includes significant leadership responsibilities across hotel operations, guest services, and hotel sales, ultimately rising to Director of Hotel Operations at The Lodge at Woodloch before joining The Swiftwater team. In addition to her resort leadership experience, she is also the owner of TLP Coaching & Consulting, LLC, where she supports small businesses through coaching, operational guidance, and professional development initiatives. Tracy Lynn has also recently founded a non profit organization called Pocono LEADS which focuses on mentorship and coaching for residents and employees in the Pocono Mountains. Tracy Lynn is recognized for her Certified Hotel Administrator (CHA) credential and her strong commitment to elevating both guest satisfaction and staff engagement. She leads with empathy, clarity, and a passion for the hospitality industry, consistently investing in team culture and service excellence. Outside her professional responsibilities, Tracy Lynn remains dedicated to developing future leaders and contributing to the broader hospitality community through mentorship and continuous learning.

• CHA

• PMVB