Tracy Lynn Pagán, CHA
Tracy Lynn Pagán, CHA is an accomplished hospitality leader and the General Manager of The Swiftwater in Hawley, Pennsylvania. With nearly a decade of progressive leadership experience in luxury resorts and destination properties, she oversees all facets of resort operations with a focus on exceptional guest service, team development, and operational excellence. Tracy is known for cultivating a culture of warmth, professionalism, and high standards—ensuring every guest at The Swiftwater enjoys a memorable and meaningful experience.
Before stepping into her current role, Tracy held multiple management positions at leading hospitality organizations, including The Lodge at Woodloch, Mount Airy Casino Resort, and The Inn at Pocono Manor. Her journey includes significant leadership responsibilities across hotel operations, guest services, and hotel sales, ultimately rising to Director of Hotel Operations at The Lodge at Woodloch before joining The Swiftwater team. In addition to her resort leadership experience, she is also the owner of TLP Coaching & Consulting, LLC, where she supports small businesses through coaching, operational guidance, and professional development initiatives.
Tracy is recognized for her Certified Hotel Administrator (CHA) credential and her strong commitment to elevating both guest satisfaction and staff engagement. She leads with empathy, clarity, and a passion for the hospitality industry, consistently investing in team culture and service excellence. Outside her professional responsibilities, Tracy remains dedicated to developing future leaders and contributing to the broader hospitality community through mentorship and continuous learning.
• Women in Business Poconos
• Leaders of Tomorrow
• Pennsylvania Restaurants
• Lodges Association NE chapter
What do you attribute your success to?
I attribute my success to my faith in God and the influence of my mother. My relationship with God grounds me, guides my decisions, and provides the strength I rely on in both my personal and professional life. My mother showed me what it means to be a fighter—she led by example, encouraged me relentlessly, and was my greatest cheerleader. Their impact continues to shape who I am and how I lead every day.
What advice would you give to young women entering your industry?
My advice to young women entering the industry is to know your worth and stand firmly in it. This field can be demanding, but confidence, clarity, and self-advocacy will carry you far. Never diminish your value or back down from opportunities that align with your goals and potential.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges I’ve faced in my career is navigating a male-dominated industry without a traditional college degree. While these factors have presented obstacles, they’ve also fueled my determination and strengthened my commitment to continual learning, growth, and excellence. I’ve come to view these challenges as opportunities—to break barriers, redefine expectations, and demonstrate that dedication, leadership, and hard work can open doors regardless of background.
What values are most important to you in your work and personal life?
The value that guides me most—both in my work and in my personal life—is my faith in God. It shapes my decisions, grounds my leadership, and influences the way I show up for others each day.