Keyonna Taylor
Keyonna L. Taylor is a dynamic Customer Success Strategist and CEO of Key Focus Group, bringing over 20 years of experience driving transformational initiatives that elevate client experience and fuel business growth. With a proven track record in building and scaling global Customer Success organizations, Keyonna has led teams across EMEA and LATAM, managing $100M+ in revenue while optimizing operational efficiencies and delivering measurable results. Her expertise spans customer journey management, strategic partnership development, and leadership development, enabling companies to achieve sustainable, scalable growth through innovative client service models and data-driven strategies.
Throughout her career, Keyonna has demonstrated an exceptional ability to design and execute customer-centric programs that increase product adoption, reduce churn, and boost retention. She has spearheaded leadership development frameworks and pioneered initiatives that cultivate high-performing teams and foster executive engagement. As a forward-thinking leader, Keyonna emphasizes the importance of community engagement, cross-company collaboration, and continuous innovation to unlock new growth opportunities. Passionate about mentoring and empowering others, she actively supports causes related to diversity, equity, inclusion, and community improvement, further reflecting her commitment to holistic business and social impact.
• How to Ask Productive Questions
• SSE
• AWS Professional Accrediation
• Metro College
What do you attribute your success to?
I attribute my success to a combination of valuable experience and meaningful community outreach.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to always keep your word in everything you do.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to keep your word in everything you do and never be afraid to let your voice be heard.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are traveling, staying active through working out, and prioritizing self-care.