Making an Impact Through Service

How My Work Helps Our Members, Team, and Community

Cleo Thibault

Branch Manager

First Florida Credit Union

Working in the credit union world means waking up every day with a purpose: to serve. Unlike other financial institutions, a credit union is built on the principle of people helping people, and that philosophy shapes everything I do—how I support our members, collaborate with my team, and engage with our community.

Supporting Members, One Conversation at a Time

Every member who walks through our doors has a story—whether it’s buying their first car, working toward financial stability, or planning for retirement. I take the time to listen, guide, and provide solutions that are not only responsible but empowering.

My goal is simple: make banking feel personal. Whether it’s helping a member improve their credit, explaining a product in a way that builds confidence, or celebrating milestones together, I’m reminded daily how meaningful these connections are.

Strengthening and Supporting My Team

The impact of my work extends to my teammates as well. I believe in showing up with positivity, reliability, and a willingness to help—whether it’s sharing knowledge, stepping in during busy times, or encouraging new ideas.

A strong team doesn’t happen by chance; it’s built through trust, collaboration, and mutual support. I take pride in contributing to an environment where everyone feels valued, empowered, and motivated to go the extra mile for our members.

Giving Back to the Community

Credit unions are rooted in community, and I’m proud to be part of an organization that invests in the people and places around us.

Whether participating in local events, supporting financial literacy programs, or volunteering, I see my role as an extension of that mission. The small moments—meeting local business owners, helping families navigate budgeting, or simply showing up—often create the biggest impact. Strong communities are built on strong relationships, and I’m honored to help foster those connections.

Why This Work Matters

What I love most about my role is that it allows me to make a difference every day. Each interaction is an opportunity—to educate, empower, and encourage. My work supports members on their financial journeys, strengthens the team I work alongside, and contributes to a thriving, connected community.

Being part of a credit union means being part of something bigger than banking. It means putting people first—and I’m proud to contribute to that mission every single day.