Her Story
About Adwoa
I have worked as a Business Analyst for more than seven years, beginning my career at Vodafone Ghana before moving to the United States to pursue my master’s degree. My own experience as an international student shaped the work I do today. When I applied to UNCG, delays in receiving my I-20 affected my funding and forced me to defer to another term. That experience helped me understand how much process delays can affect students.
At UNCG, I now support international enrollment operations through process improvement, workflow redesign, and system implementation. One of my most meaningful accomplishments has been supporting the Terra Dotta/TDS implementation for financial document collection.
Before the change, the process was highly manual, with documents moving across systems, Teams messages, and spreadsheets. The redesigned process reduced handoffs, improved visibility, and helped make student document review more consistent.
What drives me is the opportunity to make systems clearer and more student-centered while also reducing unnecessary workload for staff.
Her Interview
Ten minutes with Adwoa
01What do you attribute your success to?
I attribute my success to curiosity, discipline, and persistence.
I like to understand how things really work, not just how they are supposed to work on paper. That mindset helps me find gaps in a process and work with others to make it better.
I also believe my success comes from being willing to keep learning and to ask questions, even when the issue is complex.
02What’s the best career advice you’ve ever received?
The best advice I have received is to focus on solving the right problem.
Sometimes what looks like a delay or a staffing issue is really a process design issue. That advice has helped me slow down, ask better questions, and look for the root cause before recommending a solution.
03What advice would you give to young women entering your industry?
My advice is to trust your voice and your ability to learn.
You do not have to know everything immediately. What matters is being observant, asking good questions, documenting what you see, and staying open to growth.
Sometimes the smallest observation can lead to a major improvement.
04What are the biggest challenges or opportunities in your field right now?
One major challenge is that many organizations are moving quickly toward automation, but their processes are not always ready for it.
The opportunity is for business analysts to help teams slow down enough to understand the workflow first. When the process is clear, technology can support the work much better.
05What values are most important to you in your work and personal life?
Clarity, integrity, service, and accountability are very important to me.
I believe people should have clear information, especially when a process affects important decisions. In my work, that means helping reduce confusion, improving communication, and making sure people are not missed by the process.
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