Aisha Briscoe
Aisha Briscoe-Johnson is a seasoned healthcare professional with over 20 years of experience spanning health plan operations, business analysis, claims, member engagement, marketing, and communications. She currently serves as the Senior Communications Specialist for UnitedHealthcare Community and State Plan of Louisiana, a role she has held for approximately four years. In this position, Aisha manages member-facing and provider-facing communications in a highly regulated Medicaid environment, ensuring all materials meet strict compliance standards while remaining accessible to diverse populations, including members with limited health literacy. Her work empowers individuals to understand their health benefits and navigate care effectively.
Throughout her career, Aisha has demonstrated expertise in bridging strategy, data, and messaging. She collaborates closely with executive leadership, national partners, and cross-functional teams to coordinate campaigns, standardize processes, and provide executive-ready reporting. With a strong foundation in compliance, regulatory research, process improvement, and performance analytics, she translates complex operational, regulatory, and marketing information into actionable insights that drive informed decision-making and improve outcomes across healthcare organizations.
Beyond her corporate career, Aisha is ramping up her entrepreneurial venture, Supreme Quality Insurance & Notary, building a business that reflects her vision for growth and long-term wealth outside of the corporate environment. She holds a Bachelor’s degree in Business Administration with a focus in healthcare administration from the University of New Orleans and is pursuing an MBA at Capella University, where she maintains a 4.0 GPA. Certified as a Six Sigma Green Belt, Aisha combines operational expertise, strategic communications, and entrepreneurial drive to make meaningful impact in healthcare and beyond.
• Six Sigma Green Belt (CSSGB)
• University of New Orleans - BBA
• Capella University - MBA, Business Administration and Management, General
• United Healthcare Foundation community outreach programs
• Second Harvest Food Bank volunteer
• Health fairs and education initiatives
• School supply drives
• Community-based outreach in New Orleans metropolitan area
• COVID-19 pandemic community support
What do you attribute your success to?
I would say just being consistent. Consistency and relationships are a big thing for me. I'm always willing to learn, ask all of the questions, and not be too afraid to change my processes. I don't ever want to be stuck in my ways, especially as it relates to advancements in career and things. I don't want to be stuck or have anything pass me by. I've been able to stay consistent, be willing to change, and just build the relationships and continuously meet the community where they are in order to make sure everybody has their needs and has access. You have to be intentional about what your plan is, but at the same time be flexible. It's like this perfect balance in order to create this successful place where I am right now.
What’s the best career advice you’ve ever received?
The best career advice I've gotten, and I've heard this from multiple people, is to make sure you master the seat you sit in now before you transition to the next one. I think a lot of times with leaders and people who could be very goal-driven, we're always waiting for the next thing, trying to check it off our list and get to where our goal is. But there is a certain kind of resilience that can be found in mastering everything at the lower levels before jumping into the big seat. Not only wait for the perfect opportunity, but wait until you're ready.
What advice would you give to young women entering your industry?
I would tell her that she doesn't need permission. She doesn't need permission to apply to the next role or speak in the meeting. She doesn't need permission from anybody. Just find wherever your voice is, find where your passion is, and trust yourself and go from there. Don't wait for anyone else to pick you to be a leader or to be the person, or for someone to tell you this job is yours. You can make those kinds of decisions for yourself with confidence. Because if you sit around and wait for everyone to create this perfect scenario for you, you can miss opportunities. Don't wait for whatever it is you need. Find the mentor. Ask all of the questions. And remember that even if you're new to a seat, you have value. You don't have to wait until you've been in the industry for 5, 10, 15 years. You can be in the industry for 5 days and you can have insight to provide that everybody else missed. So don't be afraid, be confident, and just pick yourself and go with it.
What are the biggest challenges or opportunities in your field right now?
I think that the opportunities in the healthcare industry are the ones that we're experiencing just federally and state level with recent changes in policy, the addition of AI and technology, and just the rules and the governance that were written years ago about how companies could exist are changing. I think that creates a large opportunity in healthcare. I don't think it's all bad. I think some of it is good, and it'll help get out all of those processes that stop people from achieving or having access to healthcare. I think those will be going away in order for us to be able to mirror what other countries are doing. I think all of these changes are going to help simplify the complexity that is the healthcare industry so people will be able to just access what they need more easily. And then the addition of AI, I think it's going to be one of those things that we're going to have to figure it out, because healthcare exists within so many privacy things, but I think that having another level of a different type of expert can't hurt. Just more information.
What values are most important to you in your work and personal life?
Integrity and honesty are the most important things to me. I would also say service, that we all have a moral obligation to have some sort of service or provide some type of service to those in our community, those that are less fortunate, anybody that needs it. We have to remember those simple things in order to stay grounded, regardless of the role that we sit in, the seat, or the hierarchy we may be ahead of.