Influential Woman · Legal

Alethea Hannah

Fulfillment agent, LegalZoom

Austin, TX

2Awards received

Certifications · Degrees · Memberships

Degree Associate's Degree in Business Management and Administration Cert Authorized Notary Cert Microsoft Office Certified Cert Google Platforms Certified

Her Story

About Alethea

I work as a Special Filings Fulfillment Agent for LegalZoom, where I help clients file for their DBAs, LLCs, corporations, and dissolutions. I specifically handle paper filings with counties that are not electronic, which includes most of California, New York, some of Utah, and some of Arizona. On a typical day, I'm assigned at least 200 files, and I verify that everything is correct since the filings often involve notaries. I'm also an authorized notary myself. I check for errors and mistakes, manage time-sensitive filings like Los Angeles County's 90-day deadline and Orange County's 30-day deadline, and send ORCO requests when there are issues that need customer correction. Before joining LegalZoom, I was a case manager for Premier Disabilities, where I helped clients file for Social Security and disability benefits, working as an intermediate between clients and the Social Security Disability Office. Prior to that, I spent years in retail management, working my way up from cashier to operations manager at CVS, where I managed the pharmacy department and back half of the floor. During COVID, I decided to pivot my career and went back to school to earn my associate's degree in business management and administration, becoming fully certified in Microsoft Office and Google platforms. I was headhunted by LegalZoom on LinkedIn, and this is my first year in corporate work. I've already earned achievement awards for learning California filings so quickly and for handling double the expected daily caseload of 50 files.

Her Interview

Ten minutes with Alethea

01What do you attribute your success to?

I always start from the bottom and work my way up very, very quickly. I proudly would say that I'm both a leader and a follower. I have done both roles, and I certainly like to be on a team now, but I work independently very, very well. I just like good set of ethics and good team flow. So that's basically my strongest suit is I can do both. I'm a very quick learner. I just hit the ground running. They gave me all the material I needed to learn, I had a great team as a support for any other questions that I needed, and I just caught up very quickly. I was able to keep up with my case files daily. We're expected to touch 50 files a day. I was doing double that.

02What’s the best career advice you’ve ever received?

I 100% would advise you to get a life coach. Someone who is skilled. What my life coach did is have me write down all my skills. And then she said, what do you want to do? It's like a Pinterest board. You want to write down 5 things that you really want to do. I wrote down all the skills that I currently had, and she literally showed me where they went, like branches in a tree. And it gave me hope. So, I thought I couldn't move from retail to anywhere, and look where I am at now, I have a corporate job. I highly encourage to find someone that could help you, that helps you someone young who is still learning organization skills, and just skills in general. I did that with my son. I taught him how to interview, I taught him how to use his skills, and I taught him that you can put yourself anywhere you want to when you put the initiative and the drive that you want to do.

03What are the biggest challenges or opportunities in your field right now?

The biggest thing I'm seeing is what AI replaces. But in my department, it was paper filing, so you just can't replace that with a robot. I did experience, unfortunately, sometimes some layoffs, but where the biggest thing I'm seeing is what AI replaces.

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