Alexandra Marsch Glica
Alexandra Marsch Glica is an accomplished Collections Department Manager at Access Receivables Management, where she leads a high-performing team focused on coaching collectors, managing performance, and implementing data-driven strategies. With over nine years of experience in the collections industry, Alexandra specializes in operational leadership, client management, and performance optimization, consistently using KPI and contact-rate analysis to drive departmental success. Throughout her career, Alexandra has demonstrated a strong commitment to staff development, fostering growth and promoting team members into leadership roles. She emphasizes core professional values such as accountability, ownership, and integrity, and is passionate about combining her affinity for numbers with her dedication to mentoring others. Her leadership philosophy centers on coaching, performance management, and cultivating an environment where team members can excel. Alexandra holds an Associate of Science in Engineering from Burlington College and a Bachelor of Science in Accounting from American Military University. Over the years, she has earned recognition for her contributions, including the Peak Performer Award and the GEM Award, reflecting her impact on both her team and her organization. Inspired by working with both numbers and people, Alexandra continues to drive operational excellence while supporting the professional growth of those around her and is always looking for an opportunity to grow and develop those around her.
• American Military University - BS
• Gem Award
• Peak Performer Award
What do you attribute your success to?
I attribute my success to my drive and determination, which consistently motivate me to set ambitious goals and follow through until they are achieved.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to be persistent, staying committed to my goals even when faced with challenges or setbacks.
What advice would you give to young women entering your industry?
I would advise young women entering my industry to embrace persistence as a cornerstone of their career. I encourage professionals to consistently seek the next step and pursue new opportunities, staying proactive in their growth and development.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field right now is navigating economic fluctuations that are beyond our control. At the same time, there is a significant opportunity in finding and retaining the right talent, ensuring that teams are equipped with the skills and mindset needed to drive success.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are accountability, ownership, and integrity, guiding me to take responsibility for my actions and consistently do what is right.
Locations
ACCESS Receivables Management
Coeur D Alene, ID 83815