Alexis Wiggins
Alexis Wiggins is a seasoned professional in customer operations and post-sale business strategy, specializing in helping early-stage and growing companies build sustainable systems and scale their teams. With over a decade of experience in SaaS, Alexis combines expertise in renewals, operations, and stakeholder management with a strong focus on embedding company values into repeatable processes. She recently launched her independent consulting practice, supporting teams of roughly 2–50 people in designing operational frameworks, onboarding strategies, and retention programs that enable growth without compromising culture.
Before consulting, Alexis spent four years at Udemy, where she helped formalize global operations and support systems, managing post-sale strategy, renewals, and professional services. Her prior roles include high-volume enterprise renewals management at SurveyMonkey (Momentive.ai) and Infoblox, where she consistently exceeded revenue targets and received multiple awards for collaboration, integrity, and customer-centric performance. Alexis’ career began in direct service, including elementary education, social work with unhoused populations, and a year of AmeriCorps service, experiences that shaped her commitment to people-centered leadership and operational excellence.
Alexis holds a Bachelor’s degree in Psychology from the University of Delaware and a Human Resources Essentials certificate from Cornell University. She is also an active member of Delta Sigma Theta Sorority, Inc., where she has contributed to fundraising and organizational leadership. Known for her ability to bridge operations and culture, Alexis leverages her background in people, process, and strategy to create environments where teams can thrive, adapt, and grow.
• HR certificate with Cornell
• University of Delaware- Bachelor's
• Cornell University
• Crisis Management Champion
• Renewals Managers of the Year Award
• Collectively Proudest Award
• BloxStar
• Delta Sigma Theta Sorority
• AmeriCorps service
What do you attribute your success to?
I attribute my success to leveraging my direct-service experience in teaching, social work, and AmeriCorps to inform tech operations, translating empathy and people skills into systems that drive engagement and retention.
What advice would you give to young women entering your industry?
My advice to young women entering the tech operations industry is to bet on yourself, build a diverse mix of people-focused and systems skills, and focus on fostering culture and retention, not just chasing growth.
What are the biggest challenges or opportunities in your field right now?
I think the biggest challenge I face is feeling secure in today's market and wanting to feel like I'm diverse enough in my skill set to always be safe. The ever-changing tide of what's popular, like right now it's AI, AI, AI, and following the trends and buzzwords - that's a challenge. Job security is part of what motivates me to branch out on my own. I worry about the world and where we live in, and the fact that discrimination is kind of being re-legalized. I've observed at my last company that for every woman that left, they were replaced by a white man, and every woman of any color was replaced by a white man. That scares me - all these articles about women leaving leadership and people of color. I think about it, and I'm a woman and I'm also a brown woman, so is that going to stop me? But I've got millennial insecurity, so I've got 17 skills that will prop me up in the meantime. My biggest personal challenge is my ability and stamina to sell myself. I've never been much of a seller, and now I have to sell me. Overcoming the imposter syndrome, being bold enough to get out there, being confident, and continuing that hustle - I don't love it.
What values are most important to you in your work and personal life?
The values that guide me in both work and life are fostering belonging, collaboration, and a people-first, inclusive culture, while always being a truth-teller and standing up for what’s right.