Alicia Acklin
Alicia Acklin, MHR, CSM, CSPO, is a Business System Analyst II specializing in Workday Human Capital Management, ServiceNow, Salesforce, and digital transformation. She is a Certified Scrum Master and Product Owner with extensive experience guiding cross-functional teams to solve complex business challenges, streamline processes, and align technology solutions with organizational strategy. Her work focuses on improving the customer journey while ensuring efficiency and measurable results across the product lifecycle. With a Master’s in Human Resources Management from Lindenwood University and a Bachelor of Science from Southeast Missouri State University, Alicia brings a strong academic foundation to her professional expertise. She has successfully partnered with teams over the past several years to resolve intricate business issues, support strategic initiatives, and enhance organizational performance. Alicia’s certifications in Scrum and product roadmapping reflect her commitment to continuous learning and professional growth in rapidly evolving digital ecosystems. Beyond her technical and analytical skills, Alicia is passionate about mentoring, networking, and empowering women in technology. She dedicates time to exploring Workday and ServiceNow to improve productivity and efficiency, while also fostering business partnerships that drive long-term success. Alicia balances her professional drive with a commitment to community and professional development, helping teams and organizations achieve their goals with strategy, resilience, and impact.
• Certified Scrum Product Owner (CSPO)
• Product Roadmapping Micro-Certification (PRC)
• Lindenwood University
• Southeast Missouri State University
• Alpha Kappa Alpha Sorority, Incorporated
What do you attribute your success to?
I attribute my success to my curiosity, my focus on continuous learning, and my ability to understand and leverage algorithms to solve problems. These habits keep me growing, adapting, and pushing myself to excel in an ever-evolving field.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to “just do it”—don’t be afraid to try something new or step into spaces that challenge you. I also believe deeply in sharing resources and information with women who may not have the same access; lifting each other up is how we all move forward.