Alicia J. Alexander, MSL
Alicia J. Alexander, MSL, is an Organizational Excellence expert, business consultant, and founder of Make A Difference Consulting, where she partners with business owners, corporate leaders, and entrepreneurs to achieve measurable ROI through The 5 Pillars of Organizational Excellence. With a passion for transforming workplaces into environments of productivity, profitability, and purpose, Alicia helps organizations cultivate cultures rooted in trust, engagement, and sustainable success. Her work emphasizes that true excellence is not just operational—it is human-centered.
Alicia holds a Master of Science in Leadership (MSL) and is currently a Doctoral student in Organizational Leadership with an emphasis in Organizational Development at Grand Canyon University. Her academic foundation, combined with real-world experience in human resources, administration, and leadership development, allows her to deliver research-informed, practical solutions tailored to today’s evolving workplace. Through consulting, corporate training, and public speaking, she equips leaders to navigate change with clarity, empathy, and strategic focus.
Guided by her belief that “Through Organizational Excellence, Together, We Make A Difference,” Alicia integrates neuroscience, authentic appreciation, workplace forgiveness, and organizational trust into every engagement. Based in Pawtucket, Rhode Island, she is known for her thoughtful leadership, insightful writing, and unwavering commitment to helping organizations—and the people within them—thrive.
• Certified Facilitator
• Eminent Speaker
• Authorship Certificate "The Book on Forgiveness"
• Providence College- B.A.
• Grand Canyon University- M.S.
What do you attribute your success to?
I attribute my success to perseverance, faith, and a deep commitment to human-centered leadership shaped by both challenge and purpose. My journey—from overcoming financial hardship as an immigrant, navigating difficult corporate environments, and transitioning into entrepreneurship—taught me the value of dignity, appreciation, and psychological safety in the workplace. These experiences, combined with continuous education and research-driven practice, fuel my mission to help organizations thrive through Organizational Excellence and the 5 Pillars.
What’s the best career advice you’ve ever received?
The best career advice I’ve received is to never walk the journey alone—seek wise mentors and honor the people who believe in you before the results are visible. The guidance and support of leaders like Dr. Michelle D. Clark, Donna Brown Libby, and a nurse who has stood by me since I was 17 taught me that encouragement, integrity, and relationships are just as vital to success as skill and strategy.
What advice would you give to young women entering your industry?
Invest in your personal and professional development, lead with courage and compassion, and pursue your passion unapologetically—because when you grow as a leader, you create space for others to thrive too.
What values are most important to you in your work and personal life?
The values most important to me are integrity, compassion, and trust—anchored in my Five Pillars of Organizational Excellence: neuroleadership, neuromanagement, authentic appreciation, workplace forgiveness, and organizational trust. These values guide how I serve leaders, support communities, honor my Caribbean heritage and joy for life, and show up with empathy and purpose in both my professional and personal relationships.