Her Story
About Alison
Alison Faustin Moton is an Application & Desktop Support professional with approximately 20 years of experience supporting enterprise technology environments. Her career began in a high school business careers program, where she first developed an interest in computers and IT problem-solving. She went on to earn a Bachelor’s degree in Computer Information Science from Iona University, followed by a Master of Science in Information Technology from Pace University, completing her graduate studies early in her career to build a strong technical foundation. She also holds CompTIA A+ and ITIL® Foundation certifications and has developed a career focused on delivering reliable, people-centered IT support across complex, high-demand organizations.
Alison’s early professional experience included consulting roles at AIG and Citibank, where she supported equity research analysts whose market insights were frequently featured on platforms such as Bloomberg and CNBC. Her strong performance led to a full-time role at Citigroup, where she advanced rapidly into an Assistant Vice President (AVP)-level position. During her time in financial services, she contributed to enterprise support initiatives, cost optimization efforts, and desktop infrastructure improvements. After the 2009 financial crisis led to layoffs, she transitioned into new consulting opportunities before joining one of the world’s largest advertising agencies, where she ultimately converted into a long-term full-time role.
In her current role in Application & Desktop Support, Alison provides enterprise-level support across Mac, Windows, and mobile environments for a global workforce that spans creative, finance, legal, and executive teams supporting major international brands such as Mercedes-Benz, Louis Vuitton, Verizon, KFC, and Dunkin’ Donuts. Her daily responsibilities include onboarding and provisioning new hires, managing Microsoft Teams meetings and audio-visual systems, supporting printers and mobile devices, and delivering white-glove executive and C-suite support both in-office and remotely. A New York native, she brings a strong service mindset, operational discipline, and calm problem-solving approach to IT support, and she is currently exploring relocation to the southern United States in search of a slower-paced lifestyle while continuing to grow in her field.
Her Interview
Ten minutes with Alison
01What do you attribute your success to?
I attribute my success to my dedication, loyalty, and willingness to learn. I'm a hard worker and not lazy at all. I'm not the kind of person who's calling out all the time. In fact, I'll come in when I'm not feeling well, when I should probably stay home. These days, people are not as loyal anymore because they feel corporate America doesn't care about them, so they're not going to put in the effort to go over and beyond. But I believe I am that type of employee who does go the extra mile. My consistency and commitment have been key themes throughout my 20-year career in IT, even though I've never been a job hopper like some people who thrive on moving around every couple of years to get more money and better positions. That approach has never been for me, but my dedication to staying and growing within organizations has shaped who I am professionally.
02What advice would you give to young women entering your industry?
I would definitely tell them to get as many certifications as they can. Join organizational affiliations, especially for women, because there's not that many women in the IT field. Everybody's different when it comes to job hopping. I've never been a job hopper, but for some people, they thrive on it. They stay a couple years, they leave, they get more money, they get better positions. That has never been for me, but if that works for you, go all for it, because that may boost your career faster than it did mine, probably because I didn't move fast enough between different jobs. That would be my advice to them. If they have no responsibilities, no kids, and they're single, they can move around, get their accolades, get their promotions, and keep moving.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenges I see are the lack of women in the IT field and dealing with male-dominated workplace dynamics. Sometimes you do feel a little marginalized. Sometimes guys try to put their macho attitude forward, and I'm thinking, alright, hold up, I know what I'm talking about, trust me. Then they end up realizing, oh, you were right. And I'm like, yeah, I know I was right. I've done it a million times, and I'm telling you, I know this is how you do this. So you do run into that dynamic. There's also the concern about ageism in the job market. I'm currently looking for another position, and I had to redo my resume to not date myself. I removed a couple of previous job roles and only listed maybe the last 10 years because of the whole thing with ages and what have you. I'm concerned about information mismatches when someone does a background check for a position.
04What values are most important to you in your work and personal life?
The values most important to me are dedication, loyalty, and hard work. I believe in showing up and putting in the effort, even when it's difficult. I'm the type of person who will come in when I'm not feeling well, when I should probably stay home, because I believe in commitment to my work and my organization. Beyond my professional life, I've remained committed to giving back to my community. Over the years, I've volunteered with organizations such as New York Cares, my church, God's Love We Deliver, and Helping Hands. I also had the honor of receiving Who's Who recognition during my college years, which remains a meaningful acknowledgment of my academic efforts. While motherhood and family life have dominated at times and caused me to put my professional career on the sideline in some ways, like not joining professional affiliations, I've always tried to balance my responsibilities and stay true to my values of service and dedication.
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