Amanda Keehn, Member Outreach Manager for Devoted Health | Owner/Founder of Keehn Consulting & Media, LLC, DBA The Human Behind the Leader on Influential Women
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Influential Woman · Healthcare Services

Amanda Keehn

Member Outreach Manager for Devoted Health | Owner/Founder of Keehn Consulting & Media, LLC, DBA The Human Behind the Leader

Middleton, WI 53562

19Years experience
2Articles published
5Awards received

Certifications · Degrees · Memberships

Degree University of Phoenix - A.A. Cert Mental Health First Aid Cert Leadership Communication for Maximum Impact: Storytelling Cert Trauma-Informed Design Cert Analyzing Organizational Change Impact Cert Trauma-Informed Change Management Cert Become a Trauma Informed Leader Cert +30 additional Certificates Cert Medical Terminology Cert Leadership Development Member OCD Foundation Member NAMI

Her Story

About Amanda

Amanda Keehn is a seasoned leader in healthcare member services and customer experience, currently serving as a Member Outreach Manager at Devoted Health. With nearly 20 years of experience across insurance and healthcare industries, she has built a career rooted in customer service excellence, quality assurance, training, and leadership development. She began her professional journey in auto insurance at Allstate, where she earned recognition as a top-performing claims professional, before transitioning into healthcare sectors including dental, long-term care, and health insurance operations. In her current role, Amanda leads a team of supervisors and frontline employees responsible for member outreach initiatives such as telehealth scheduling and video onboarding. She is known for driving strong operational outcomes, including high member satisfaction rates, improved workflow efficiency, and cross-functional process improvements. Throughout her leadership career, she has focused on building structured coaching systems, accountability frameworks, and training programs that support employee development and organizational performance. Beyond her corporate responsibilities, Amanda is also a writer, coach, and founder of “The Human Behind the Leader,” a platform under Keehn Consulting & Media LLC. Through her writing and leadership framework “Awareness to Action,” she explores trauma-informed leadership, psychological safety, and the emotional realities of management. Her work blends professional expertise with personal insight, emphasizing emotional intelligence, integrity, and curiosity as core drivers of effective leadership and sustainable workplace culture.

Her Interview

Ten minutes with Amanda

01What do you attribute your success to?

I attribute my success to determination and my daughter. I got pregnant pretty young, and I never allowed anything less for her or myself. I had to keep pushing because I wanted to provide a life for her that I didn't have growing up. That determination to succeed and not end up like members of my family has driven me. I'm breaking the generational curses. Even when I haven't been motivated, my determination has kept me going.

02What’s the best career advice you’ve ever received?

If you are at the table, you've earned your seat, so you don't have to sit quiet when you have an opinion or if you know the answer. Early in my career, I was a little bit more shy about speaking up. I had a lot of thoughts and was still learning, but I would hold back because I felt like I hadn't been there long enough or hadn't earned the right to say something. When somebody finally told me that I'd already earned my seat, it gave me permission to speak. They also emphasized that I was going to be scared and wouldn't feel confident initially, but I had to do it anyway. That advice really changed everything for me.

03What advice would you give to young women entering your industry?

Don't apologize for existing. Do not make yourself smaller in rooms that you shouldn't be small in. You are going to have enough people throughout your career try to make you feel like you shouldn't or you can't. Don't be one of those people. One of the hardest things I navigated in the beginning of my career was my confidence. If a woman is entering leadership, corporate America, or looking to start their own brand, they really need to own themselves. Embrace who you are, even if you don't feel confident doing it. Fake that confidence, because what you're actually doing is rewiring your brain to be confident. I know this because I did it. You will be more respected have a great chance of people listening, if you can speak confidently, even if you're not feeling it. Remember that somebody has to do it, so why not you? Every person that you look up to and think 'I could never do that' is just a person like you that had to start somewhere, learn along the way, and they eventually got there. You can do the same thing. So don't be your own barrier.

04What are the biggest challenges or opportunities in your field right now?

Integrating AI with healthcare is a sensitive area for many as there are naturally quality and privacy concerns, in addition to the fear of AI replacing humans. While we build Agents there is a justified fear that these Agents will replace the people doing the work. While we will never be able to replace the human experience that is needed in healthcare, I understand that fear, and work to alleviate what I can by educating my team.


Also, as a leader I am supporting employees through life events none of us have experienced in our lifetimes. Working for a growing healthcare and Medicare health plan, I connect with employees across the country, and often experiencing significant stress. It's unrealistic to think these employees can always "leave it at the door." That's why I work to continue educating myself and my team, in addition to cultivating a psychologically safe environment. I am not able to change the world, but I can still have an impact by making work a safe space. The last thing I want is my employees experiencing the Sunday scaries, especially when everything else feels scary.

05What values are most important to you in your work and personal life?

Integrity is of the utmost importance to me, because I feel what you do behind closed doors is just as important as what you do in front of others. Especially when you are in a leadership position, you have to be an integrous person, as there will be many conflicts to resolve, people that communicate differently than you, and people that unfortunately do try to pull one over. But the one thing that needs to be true, in all of those situations, is your integrity. Empathy and accountability are important in a really fast follow. You can have integrity, but if you don't have accountability, then you're not accepting any constructive feedback and implementing that to grow and learn from. The empathy piece is absolutely crucial, because everybody has a different box of life. Our box of life determines how we show up at work, how we react to feedback, how we communicate, everything. If we can just be empathetic to the fact that our life experience is not the next person's, and the way we respond is not the way they respond, we're setting ourselves up for better and stronger relationships. We're creating that environment of psychological safety for individuals to show up and see that their box of life may have been X, Y, or Z, but it doesn't have to continue.

Her Content Hub

Articles by Amanda

A leader's honest conversation about managing CPTSD, ADHD, and OCD while building psychological safety through transparency, vulnerability, and consistent self-care practices in the workplace.

A powerful reflection on overcoming conditioned insecurity in leadership. Discover how one supervisor learned to stop shrinking herself for others' comfort and reclaimed her authentic leadership, transforming both her team's performance and her own sense of worth.

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