Her Story
About Amanda
I've been in healthcare my whole adult life, starting in my 20s as a receptionist on the med-surg floor at a hospital. Helping people has always been my calling - I like to say it's like my white glove. I knew from the beginning that this was what I was meant to do. My journey hasn't always been easy. In 2018, I went through a divorce, but instead of giving up, I put myself through college and graduated from the University of North Texas in 2023 with a Bachelor's of Applied Arts and Science degree, with concentrations in business administration and social wellness. After graduation, I started working as a scheduler for my current company in senior care, and I've since been promoted to office manager. As an office manager, my days are full and varied - I come in and look at our on-call group's notes to see if there's anything that needs direct attention, help coordinate and sign on new clients, deal with customer complaints and caregiver complaints, and handle scheduling and payroll issues. I've worked my way from the very bottom to where I am now, and I always know there's more to achieve. My approach is to never take no for an answer and to find out how to get the outcome I want by looking at the criteria I already have and identifying what I can work on to achieve my next goal.
Her Interview
Ten minutes with Amanda
01What do you attribute your success to?
I attribute my success to the will to be better. I'm a very faithful woman, and God put that in me. I could have curled up during my first struggle in my adulthood, but I didn't. I persevered, and with his guidance, that's how I got to where I am. My faith has been the foundation that kept me going, especially during difficult times like my divorce. Instead of giving up, I chose to push forward and become better, and I believe that calling came from God leading me to what I'm supposed to be doing.
02What’s the best career advice you’ve ever received?
My best advice is to listen to mentors. They've been there, they've done it, and they can direct you in your next decision. They can tell you the good and the bad, and it's your choice whether or not to take their advice. Mentors have the experience and wisdom to guide you through your career journey, and while the final decision is always yours, their insights about what worked and what didn't can be invaluable in helping you navigate your own path.
03What advice would you give to young women entering your industry?
If you feel the calling for healthcare, just do it. There's always a need. It may not be as an office manager, it may not be as a nurse, but if you feel the calling, go for it. Follow your heart. That's God leading you to what you're supposed to be doing. Healthcare is a calling, and if you feel it in your heart, don't hesitate - there are so many different roles and opportunities within the field, and you'll find where you're meant to be.
04What are the biggest challenges or opportunities in your field right now?
Right now, I'm focused on learning the needs of our clients and how to gain more clients. The key is really listening to the clients and understanding what they need. One of the biggest challenges is maintaining integrity in how we approach client relationships - it's important not to over-promise or oversell something. You have to just be truthful and honest to gain the clients that you need for your business. Building trust through honesty and integrity is essential for growing and sustaining a successful healthcare business.
05What values are most important to you in your work and personal life?
Integrity is the most important value to me. You have to be trustworthy and have integrity in everything you do. Be the person that you want another person to be. If somebody can't look up to you, that says something about your integrity and character. I believe that how you conduct yourself, both professionally and personally, reflects who you are at your core, and people should be able to trust you and see you as someone worth emulating.
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