Amanda Rose Seiss, Customer Experience Manager on Influential Women
Verified Member

Influential Woman · Luxury Automotive & Architectural Design

Amanda Rose Seiss

Customer Experience Manager, Hammer & Nail, LLC.

Providence, RI 02903

3Awards received

Certifications · Degrees · Memberships

Degree Middlesex Community College Associate's degree, Business Administration and Management, Degree Concord–Carlisle High School Cert Corporate Porsche Training in Relations and Sales Cert Corporate Porsche Training in Los Angeles Cert Corporate Porsche Training in Georgia Member Providence Brazillian Jiu Jitsu

Her Story

About Amanda

Customer Experience Manager with expertise in client relations, sales, retention, and relationship management across the luxury automotive and residential design industries. Skilled at identifying client needs, providing thoughtful solutions, resolving concerns, and creating personalized experiences that build trust, loyalty, and long-term relationships. Experienced in client consultation, project coordination, procurement, marketing, and business development, with a strong focus on communication, problem-solving, and delivering exceptional customer experiences.

Her Interview

Ten minutes with Amanda

01What do you attribute your success to?

I attribute my success to grit. Life is challenging, and I’ve learned that you can’t give up when things get difficult. I’ve faced adversity, setbacks, and obstacles throughout my life, but those experiences taught me resilience, perseverance, and the importance of continuing to move forward even when the path isn’t easy.


A large part of that foundation came from athletics. Sports taught me discipline, accountability, teamwork, and how to be competitive while still respecting others. Those lessons shaped my work ethic and the way I approach both professional and personal relationships. They also reinforced a belief I’ve carried throughout my life: go into the world and do well, but more importantly, go into the world and do good.


I’m also grateful for the opportunities I’ve had throughout my career, particularly in the luxury automotive industry. My experience at Porsche, combined with extensive corporate training and mentorship, helped me develop strong communication skills, emotional intelligence, and a deeper understanding of sales and client experience. While I may not have taken a traditional path, I’ve always been committed to learning, growing, and becoming better than I was yesterday.

02What’s the best career advice you’ve ever received?

The best career advice I ever received came from my Service Manager, Mike Albertian, while I was working as a Service Advisor at Porsche Westwood:


“Explain what you’re selling, explain why it’s needed, give them the price, and then stop talking.”


At the time, it seemed almost too simple. Early in my career, I had a tendency to over-explain because I wanted people to understand every detail. Mike taught me that once you’ve clearly communicated the value, there’s no need to keep talking. Give people the information they need, allow them time to process it, and let them ask the questions that matter most to them.


What made this advice so impactful was that it wasn’t really about sales—it was about trust. I learned that clients don’t expect you to know everything. If I didn’t have an answer, I would simply say, “That’s a great question. Let me find out and get right back to you.” If a repair could wait, I told them that too. I wasn’t trying to sell people things they didn’t need; I was helping them make informed decisions.


That experience taught me that the strongest client relationships are built on honesty, confidence, and transparency. When you genuinely care about helping people and focus on providing the right solution—not just making a sale—trust follows naturally.

03What advice would you give to young women entering your industry?

The advice I would give to young women entering any industry is to trust your intuition and never be afraid to use your voice.


If something doesn’t feel right, pay attention to that feeling. You don’t have to be rude or abrasive to earn respect, but you do need to advocate for yourself. Your perspective matters, your opinion matters, and it’s important to speak up when something feels off.


I’ve learned that confidence isn’t about being the loudest person in the room—it’s about trusting yourself and being your most authentic self. You are valuable, and you don’t need to change who you are to earn respect or belong in a space.


If a situation isn’t aligned with your values or isn’t recognizing your value, don’t be afraid to walk away. Sometimes the most powerful thing you can do is trust your instincts and have faith that something better is waiting on the other side of the next door.


04What are the biggest challenges or opportunities in your field right now?

One of the biggest challenges in the Design Industry right now is the vast amount of information available to clients. Between social media, design trends, and endless inspiration, people are exposed to more ideas than ever before. While that’s exciting, it can make it difficult to determine what truly aligns with their lifestyle, preferences, and long-term goals.


Great design isn’t about following every new idea. It’s about understanding the client well enough to create something that feels authentic to them and that will stand the test of time.


What naturally sets me apart is my ability to connect with people and understand what they’re trying to achieve, even when they don’t always know how to articulate it themselves. I’ve always had a strong appreciation for design, presentation, and attention to detail. Whether it’s how I communicate, how I present ideas, or how I help clients visualize a finished space, I focus on creating clarity, confidence, and excitement throughout the process. For me, great design is just as much about understanding people as it is about understanding products.

05What values are most important to you in your work and personal life?

The biggest value in both my personal and professional life is authenticity. At the end of the day, I just want to be myself. I’m not trying to be the smartest person in the room, the most successful person in the room, or the most important person in the room. I simply want to be genuine, treat people well, and leave a positive impact.


What matters most to me is making people feel seen, valued, and understood. Anyone can ask about the weather, but meaningful relationships are built by paying attention to the details that matter. It’s remembering someone’s favorite song, following up on something they shared months ago, or taking the time to truly listen instead of waiting for your turn to speak.


I believe authenticity, integrity, and genuine human connection are the foundation of every great relationship—whether it’s with a client, colleague, friend, or family member. At the end of the day, people may forget what you said or what you sold them, but they’ll remember how you made them feel. If I can make someone smile, laugh, or feel a little more confident when they walk away from a conversation with me, that’s my happiness & success.

Join Influential Women and start making an impact. Register now.