Amber Haling
Amber Haling is a resilient and accomplished customer service and operations professional with over 25 years of experience in building customer loyalty and leading teams with integrity. She currently serves as Assistant Manager and Customer Service Representative at U-Haul Moving and Storage in Littleton and Lakewood, Colorado. Amber’s career spans diverse industries, including nonprofit retail, hospitality, and logistics, where she has honed her expertise in problem-solving, operational efficiency, and team leadership. Throughout her journey, she has consistently focused on creating positive experiences for customers and mentoring team members to succeed.
Amber’s story is one of perseverance and transformation. She overcame addiction and an arrest, and has now been clean and sober for over seven years. Her time in prison was a turning point that allowed her to reassess her life and commit to a path of personal and professional growth. Amber is passionate about sharing her experiences to inspire others and demonstrate that second chances can lead to meaningful success. At U-Haul, a company that values second chances and invests in training, she has embraced opportunities to learn skills traditionally outside the scope of female employees, including mechanical and technical expertise, becoming a “hitch pro” and a trusted resource for her team.
Over the past three years at U-Haul, Amber has exemplified leadership and dedication. She willingly stepped back from a managerial role to support her coworkers fairly while helping stabilize a store during a staffing crisis. Her approach combines empathy, teamwork, and continuous learning, sharing knowledge with colleagues to ensure collective success. Amber thrives in environments where she can foster collaboration, mentor others, and make a meaningful difference—not only in customer experiences but in the lives of the people around her. She is committed to leveraging her journey and skills to uplift others and build communities of support and growth.
• Customer Service Management Certification
• Community College of Denver - AS, Biology/Biological Sciences, General
What do you attribute your success to?
I attribute my success to my faith and the support of my friends. After everything I've been through, I probably shouldn't be here anymore, but I am, and that's for a reason. I went to prison for 3 years, and I thank everything under the sun that I went because who knows where I would be, or if I would be, otherwise. It was the best thing that could have ever happened to me. I've been clean for 7 years and haven't committed a crime in 7 years. I worked on myself, and now I'm still here for a reason. I've watched so many people waste away and not take advantage of their opportunities, so I know that if I can help one person, that's worth it. I feel like I'm a force to be reckoned with. At first it was overwhelming because I was like, what do I do with this? But not anymore. Now I know exactly what to do with the gifts that I've been given.
What’s the best career advice you’ve ever received?
The best career advice I've received came from my marketing president, Davis Larson. He was at our store a lot during a difficult transition when our GM stopped showing up and I had to step up to essentially run the store. It was sink or swim, and he gave me a lot of great advice during that time. I'm very kinesthetic in that way, so I wrote it all down because if I write it down, there's a bigger chance I'm gonna remember it. One piece of advice that stands out is 'trust, but verify.' As soon as I learn something new, like a little shortcut, it doesn't matter how big or small, I can't wait to share it with everybody else so we're all on the same page.
What values are most important to you in your work and personal life?
Faith, honesty, and integrity are most important to me, along with helping others. I believe in being there for people and giving them second chances. I've seen how important that is because there are a lot of companies out there that won't hire people with records, and that's why people go back to the street. U-Haul tries to nip that in the bud by being a second chance company, and I love that about them. I also believe in sharing what I learn with others. As soon as I learn something new, no matter how big or small, I can't wait to share it with everybody else so we're all on the same page. I try to be an example and influence people, even if I don't know it. If I can help one person, that's worth it. I feel like I'm still here for a reason after everything I've been through, and I want to use the gifts I've been given to make a difference.