Her Story
About Amber
Amber M. is a Pet Support Specialist II at Nom Nom, where she plays a vital role in delivering high-quality consumer experiences while supporting pet health through personalized nutrition. Working remotely as part of a close-knit team, she balances direct consumer interaction across phone and chat with behind-the-scenes operational work, including account adjustments, failed-charge outreach, and macro management. In addition to her Tier 2 responsibilities, Amber contributes to training new team members and helps maintain a strong, collaborative support environment that reflects the company’s commitment to care and quality. Amber’s professional approach is rooted in clear communication, transparency, and genuine empathy for both pets and their owners. She believes in being honest and direct with consumers, ensuring they fully understand product options and what is best for their pets’ well-being. To Amber, pets are family, and that perspective drives her dedication to doing what’s right—even when it requires difficult or nuanced conversations. Her focus on trust, responsiveness, and meaningful connection has been key to her growth within the company. Her career path reflects adaptability and a strong commitment to personal growth. Amber began in nursing after completing vocational LPN training, later transitioning into insurance sales before moving into remote customer service roles. She found her stride at Nom Nom, where she has steadily advanced and considers her promotion to Tier 2 her most significant achievement, as it opened the door to expanded responsibilities and continued learning. With roots in hands-on agricultural and veterinary education and active involvement in organizations like the FFA Alumni Association, Amber brings a well-rounded, grounded perspective to her work—one shaped by both professional experience and life on a working farm.
Her Interview
Ten minutes with Amber
01What do you attribute your success to?
I attribute my success to the support I have from my family and my husband. He's always pushed me to be successful in whatever I did; it didn't matter. My family's the same way - they're always hyping me up, telling me good job, way to go. I think that a positive attitude around you makes all the difference in the world. You don't have somebody dragging you down. My family and my husband are 100% the reason for my success.
02What’s the best career advice you’ve ever received?
The best advice I ever received came from my pa. Not only did he teach me hard work from the farm to your 9 to 5, he always told me that your mind is your own, and it'll either make or break you. My pa was amazing - he beat cancer numerous times, and he said he did it because he wanted to, because he believed he could. He taught me that your mind will make or break you, and that you have the power to decide whether you're going to be successful or a failure in anything you do. I truly believe that.
03What advice would you give to young women entering your industry?
Believe in yourself and surround yourself with people who believe in you. This is gonna sound cliché, but your tribe makes all the difference in the world. If you surround yourself with people who are constantly negative and keep telling you you're doing everything wrong, you're gonna start to believe it. But if you surround yourself with people who believe in you, help you, lift you up, make you feel good about yourself, and let you know that you can do it, you'll start to believe that as well. So choose carefully who your tribe's gonna be.
04What are the biggest challenges or opportunities in your field right now?
<h4>The biggest challenge in the pet care industry right now is that there are so many companies coming out with fresh food because it's hip, it's trendy - it's kind of the in thing to do. I hope consumers really take their time, research the companies, and make sure it's the right company and the right fit for their dog. The biggest opportunity is that we've been around for a long time at Nom Nom - we started in California in 2014, super small. Then moved to Nashville, TN in 2018. Clearly, we've done something right because in this industry, companies come and go. We're super transparent - you can see everything on our website. The meals really look like they look when they come out of the bag. When you open a bag of the beef, there's the beef, there's the potato, there's the carrot, there's the pea. We weren't started by a big corporation - we were started by a group of people who loved their dogs, and we still have people working here who were there at the beginning. We're a small but powerful team, and we really care.</h4>
05What values are most important to you in your work and personal life?
Truthfulness, bluntness, and honesty are the most important values to me. Especially in my job, I'm so blunt and so honest with consumers because I would want somebody to be blunt and honest with me. If I don't think one of our recipes is gonna work out for a dog, I'm gonna tell them that, even though they want it. I think truthfulness, bluntness, and honesty are the most important things when you're dealing with anybody - maybe not brash or harsh, but just straight and to the point and honest. A lot of consumers really appreciate that. I have consumers who have been calling and only asking for me for the past four years, and they continue - I'm the only person they'll talk to, just because I'm honest. I believe in the food - if I didn't, I wouldn't give it to my dogs. My dogs are like my kids, and I'm not gonna give my dogs garbage, so I don't want other people to give their dogs garbage. I'm always blunt, honest, open, and 100% transparent about our company and our product.
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