Legacy is about encouraging others, building confidence, and setting an example. I hope mine is one of impact and empowerment; Helping others believe in what's possible.
Amie Hicks · In Her Own Words
Her Story
About Amie
Amie Hicks is a respected Customer Success Manager within the Strategic Accounts Team at Trane Technologies, where she helps develop and support innovative growth programs across the HVAC industry. Beginning her career in 2011 as a cost accounting intern while earning her Bachelor of Business Administration in Finance from the University of Texas at Tyler, Amie built a strong foundation in finance, operations, and customer-focused problem solving. Her career journey has taken her through finance, marketing claims, strategic partnerships, business development, and sales leadership roles, giving her a unique perspective on how to connect business strategy with customer needs. Today, she specializes in emerging and non-traditional selling segments, including retail partnerships, residential new construction, non-owner occupied markets, and dealer consolidation platforms. Throughout her career, Amie has been recognized for her ability to understand complex business opportunities, build scalable programs, and bring cross-functional teams together to achieve results. She has collaborated with teams across engineering, product management, pricing, customer service, raw materials, and technology, including supporting major initiatives such as ERP system transitions and the development of strategic customer programs with partners like Lowe’s. Her approach combines high-level strategic thinking with attention to operational details, allowing her to identify opportunities, manage challenges, and create solutions that deliver value for both customers and the business. Amie is actively engaged in the HVAC community through Women in HVAC and the Hardi Emerging Leaders program, while also contributing her time to organizations such as the East Texas Food Bank and corporate partnership efforts supporting St. Jude. Beyond her professional accomplishments, Amie is passionate about leadership, service, and making a positive impact on those around her. She credits her success to adaptability, relationship building, integrity, and a willingness to continuously learn from mentors and new experiences. She encourages women entering the HVAC industry to believe in their abilities, use their voices, seek opportunities for growth, and become involved in industry organizations that support their development. Outside of work, Amie enjoys staying active through fitness and spending time supporting her children in their sports activities. Whether advancing customer solutions, mentoring others, or cheering on her family, she brings the same values of dedication, positivity, and service to every part of her life.
Her Interview
Ten minutes with Amie
01What do you attribute your success to?
I attribute my success to hard work, a positive attitude, and the relationships I’ve built along the way. I’ve been fortunate to learn from great people, take on new opportunities, and continue growing throughout my career. I also believe that staying adaptable, serving others, and leading with integrity have made a meaningful difference in both my personal and professional journey.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to focus on doing my best where I am, keep learning, and trust that every experience has value. Not every step in a career is perfectly planned, but hard work, strong relationships, and a willingness to grow can open doors you may not have expected.
03What advice would you give to young women entering your industry?
My advice would be to believe in yourself and know that you belong in this industry. Be willing to learn, ask questions, and take every opportunity to grow. Build relationships with people who will mentor and support you, and do not be afraid to use your voice. HVAC has given me the opportunity to build a rewarding career, and I would encourage young women to stay confident, work hard, and be open to where the journey can take them.
04What are the biggest challenges or opportunities in your field right now?
The HVAC industry is at a pivotal moment. Key challenges include labor shortages, regulatory and refrigerant transitions, margin pressure from supply chain volatility, and the need to keep pace with advancing technology. At the same time, the industry is seeing significant opportunity through electrification, decarbonization, connected systems, AI-driven optimization, and rising customer demand for energy-efficient solutions. Organizations that invest in talent, innovation, and customer-focused transformation will be best positioned for long-term success.
05What values are most important to you in your work and personal life?
The values that matter most to me are integrity, relationships, hard work, adaptability, and service. I try to lead with honesty, treat people with respect, and build strong relationships in every part of my life. I believe in working hard, staying positive through change, and looking for ways to support others and make a meaningful impact. These values guide how I approach both my career and my personal life.
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