Her Story
About Amy
Amy Mercier’s path into the mattress industry began after she moved back from Alaska and landed a job at Mattress Firm in Moses Lake. What started as a fresh opportunity quickly became a professional home—she fell in love with the company's culture and became a dedicated "Mattress Firmer." Amy worked her way up quickly, moving from Sleep Expert to Store Manager in just six months, a testament to her drive and natural connection with customers and coworkers alike. Four years later, she stepped into the role of District Manager, a position she has now held for over four years, bringing her total tenure with the company to more than eight years.
While her early career was defined by rapid growth, stepping into the role of District Manager marked an even deeper transformation: it was during this time that Amy became a Christian. Finding her faith completely redefined her purpose and how she viewed her responsibility to her team. Today, overseeing stores across Eastern Washington and Idaho from her base in the Greater Kennewick area, Amy’s leadership is defined by her desire to live a Christ-centered life.
For Amy, leadership is not about building an empire; it is about serving and loving like Jesus. While leadership writings like those of John C. Maxwell have played a part in shaping her framework, her true foundation is her faith. She approaches her role as a servant leader, viewing her position as a daily opportunity to pour into others. That mindset defines how she spends her days—running store visits and workshops, meeting with new hires on the showroom floor, and ensuring her Store Leaders have the intentional support, encouragement, and recognition they need to thrive.
Beyond the sales floor, Amy’s faith shines through a career defined by community involvement and a culture of fellowship. Driven by a heart for service, her district has organized extensive volunteer efforts, including boxing thousands of cans of food for Northwest Harvest and Second Harvest, writing letters for elders, volunteering at St. Vincent de Paul, and assembling care packages for veterans.
While she has been recognized for her exceptional leadership with honors including Store Manager of the Year and receiving the prestigious A.C.E. award twice—once as a Senior Store Manager and again as a District Manager—her true reward is the "Mattress Firm family" she has built. For Amy, ultimate success is measured by the deep roots of encouragement, genuine connection, and faithfully showing up for people, both on her team and in the communities she is called to serve.
Her Interview
Ten minutes with Amy
01What do you attribute your success to?
I attribute my success to determination, a trait that took on a much deeper meaning once I gave my life to Christ. I’ve never been afraid to fall or fail. Now, when something doesn’t work out, I don't see it as a defeat; I simply trust that it wasn't the path God intended for that moment, and I try again.
Failure is a natural part of life, but my faith has taught me to see it as an opportunity to learn, refine my character, and grow rather than something to fear. Ultimately, I know that my identity isn't tied to a perfect track record, but to the grace that allows me to get back up. That mindset has carried me through every step of my career, giving me the strength to keep moving forward and serving my team wholeheartedly, even when things get hard.
02What’s the best career advice you’ve ever received?
The best career advice I ever received is that true leadership is a ministry of service, not a ladder of status. It taught me to measure my success by how well I show up for my team and my community, rather than just looking at numbers.
03What advice would you give to young women entering your industry?
My biggest piece of advice is: don't be afraid to ask for help. As women, we're often conditioned to prove we can handle everything on our own, but there is real strength in asking for clarity or additional information when you need it. It's not a weakness — it's rewarding for the other person too, because they get the chance to invest in your growth. I'd also encourage women to pay that forward: if you see someone struggling, don't wait for them to ask. Go to them, offer a suggestion, and lend a hand. That kind of support is what builds strong teams and strong careers.
04What values are most important to you in your work and personal life?
In both my work and my personal life, my highest value is Christ-centered servant leadership. To me, that means choosing to love and serve like Jesus did—putting the needs, growth, and well-being of others ahead of my own ambition. In my career as a District Manager, this looks like treating leadership as a ministry of service, ensuring my team feels deeply supported, seen, and valued. In my personal life, it means showing up intentionally for my family, my friends, and my community.
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