Amy West

Amy West serves as Director of Key Accounts at Paradigm, where she works at the intersection of insurance, catastrophic case management, and client relationship management. In her role, she serves as a strategic liaison between insurance carrier clients and Paradigm’s clinical and medical teams, helping coordinate care, connect injured workers with specialized resources and centers of excellence, and support catastrophically injured employees and their families. She brings more than two decades of experience in commercial insurance claims and has developed deep expertise in workers’ compensation, claims operations, TPA oversight, and performance management.

Prior to joining Paradigm, West held progressively senior claims leadership positions, including Claims Manager, TPA Oversight at Clear Spring Property and Casualty Group and Claims Consultant at Lackawanna Insurance Group. Earlier in her career, she spent more than a decade with Liberty Mutual Insurance, progressing from Case Manager to Senior Claim Specialist roles and managing complex, high-exposure workers’ compensation claims. Her experience includes multi-jurisdictional claims oversight, claims auditing, KPI development, executive reporting, litigation strategy, medical management, settlement negotiations, technical mentoring, and process improvement.

West earned a Bachelor’s Degree in Marketing from Penn State University, with a minor in Corporate Law, and an MBA from Villanova University with specializations in Marketing and International Business. She is currently pursuing her CPCU designation and remains actively engaged in the insurance community through Young Risk Professionals, the Alliance of Women and Workers’ Compensation, and RISE, where she serves on the Event Planning Committee. She also supports Kids’ Chance, a charitable organization providing scholarships to children of catastrophically injured workers. Outside of her professional responsibilities, West values family, meaningful connections, personal growth, and experiences that create lasting memories, while encouraging emerging professionals to remain curious, invest in themselves, learn from others, and pursue opportunities that challenge them.