Andrea F. Anderson

Director - Customer Experience / CX / Global Leadership Development
Career Transition
Frisco, TX 75035

Andrea F. Anderson is a seasoned global marketing, communications, and customer experience strategist with more than 20 years of experience spanning journalism, nonprofit leadership, corporate environments, and executive advisory work. She began her career after earning a Bachelor of Journalism from The University of Texas at Austin, initially working as a reporter before expanding into brand strategy, public relations, and organizational communications. Over time, she built a multidisciplinary career focused on helping mission-driven organizations and leaders translate vision into impactful, scalable execution.

Throughout her career, Andrea has held senior leadership roles across a range of high-impact organizations. She built and led marketing and communications functions at Dallas Area Habitat for Humanity, contributing to major housing initiatives and organizational growth. She also supported small business development and entrepreneurship programming through the Goldman Sachs 10,000 Small Businesses Initiative at Dallas College, guiding business owners through growth and resilience efforts, including during the COVID-19 period. More recently, she has served in leadership roles with organizations such as Risch Results and Velvet Suite, Inc., where she led customer experience strategy, global leadership development programs, and executive-level marketing initiatives for enterprise and mission-driven clients.

Andrea’s work is defined by her ability to connect strategy with human experience, blending brand storytelling, customer experience design, and leadership development into cohesive growth systems. Based in the Dallas-Fort Worth Metroplex, she is known for her clarity, judgment, and values-driven approach, often advising founders and senior leaders on how to build brands and cultures rooted in trust, impact, and sustainability. She is especially passionate about advancing women’s leadership and purpose-driven organizations, and continues to focus on executive advisory, coaching, and experience design that creates lasting organizational and human impact.

• Google AI Essentials
• Use AI Responsibly
• Discover the Art of Prompting
• Maximize Productivity With AI Tools
• Introduction to AI
• The Brand Leadership Institute
• The Science of Well-Being
• Brand Leadership Institute

• The University of Texas at Austin - B.J.

• Clairol Women of Achievement Award (received in her 20s
• National Award

• Babson College | Center for Women's Entrepreneurial Leadership - Black Women's Entrepreneurial Leadership (BWEL)
• Black Studies At UT Austin I College of Liberal Arts - Black Studies Advisory Committee
• The University of Texas at Austin | Office of Admissions - Black and Latinx Advisory Board
• Texas Exes Black Alumni Network
• Texas Exes Life Member

• Peace Through Business
• Texas Exos Advisory Scholarship Committee

Q

What do you attribute your success to?

I attribute my success to staying authentically myself and not conforming to what society expects leadership to look like, especially for women. A mentor once told me that what makes me good at what I do is who I am, how I'm wired, how I'm built, and the fact that at the end of the day, I care about people - people are at my core. That makes me uniquely me. I've been in organizations where even HR has told my boss, if you're looking for the person on the team who is the glue, it's her. She's the glue. You might be the leader, but she's the glue. I've always strived for excellence and tried to leave my signature, my mark on everything I do. I believe in leaving things better than I found them and having an impact. For me, being able to physically see the impact I'm having on people's lives - whether it's helping families own homes, supporting small businesses through COVID, or coaching women to become better leaders - that's what drives me and what I'm most proud of.

Q

What’s the best career advice you’ve ever received?

The best career advice I ever received was just to be me, authentically me, and not worry about trying to conform. I'll put this in context - over my career, as I've grown, as I've moved up, as I've been given more responsibility, I think society puts certain lenses on what it is to be a leader, and in particular what it is to be a leader for women. Like, we need to try and lead like men, we need to be unemotional, we need to not be compassionate, not care. That is totally not who I am. I remember having this conversation with a mentor once, and that person was like, no, you need to be you. What makes you good at what you do is who you are, how you're wired, how you're built, and the fact that at the end of the day, you care about people - people are at your core. That makes you uniquely you.

Q

What advice would you give to young women entering your industry?

I would advise young women entering my industry to stay authentic and confident in who they are, and not allow self-doubt or imposter syndrome to hold them back. It is also important to remain open to opportunities and the support of others, as sponsorship and advocacy can play a powerful role in career growth. Throughout my career, I have made it a priority to honor those who have supported me by showing up fully and striving not to disappoint my mentors, sponsors, and advocates.

Q

What are the biggest challenges or opportunities in your field right now?

The biggest challenge in my field right now is leadership, particularly for women, as many continue to navigate barriers to advancement and the lasting impacts of COVID-19, especially on small businesses and organizational stability. At the same time, there are significant opportunities emerging through the rapid growth of technology and AI, which are reshaping how we work and lead. This moment also highlights the importance of authentic leadership and strong sponsorship in helping women advance and thrive in their careers.

Q

What values are most important to you in your work and personal life?

My core values are foundational to who I am and guide everything I do, both personally and professionally. First and foremost, I prioritize faith and keeping God at the center of my life, as that grounding shapes my perspective and decisions. My second core value is people—I genuinely care about others and place strong importance on relationships, empathy, and connection. These values are at the heart of how I lead and show up, and I believe they are a key part of what has contributed to my growth and success throughout my career.

Locations

Career Transition

Frisco, TX 75035