Andrea French

She is a change management practice owner, release management process analyst, senior business analyst, problem and release process analyst, IT major incident/problem coordinator, support center supervisor, customer relations specialist, underwriting specialist, auto underwriter, ITIL, Prosci-certified change practitioner, and insurance technology operations professional with long-term experience at COUNTRY Financial. She currently serves as Change Management Practice Owner and has extensive background in release management, production testing, change advisory board leadership, incident coordination, IT support operations, customer relations, and underwriting.