Angela Bell
Angela Bell is a Quality and Operations leader specializing in healthcare contact centers, behavioral health intake operations, and AI-driven quality transformation.
As the Quality Assurance Manager at LifeStance Health, she designs and scales quality programs that strengthen compliance, elevate the patient experience, and drive operational performance—positioning quality at the intersection of people, process, and technology.
At LifeStance, Angela led the rollout of the organization’s first national quality program, moving from manual reviews to a scalable, AI-powered approach that supports consistent coaching and decision-making at scale.
She also launched real-time Agent Assist capabilities that help team members schedule patients more efficiently, reduce errors, and create a smoother intake experience.
Recognized with LifeStance’s 2025 Value in Action Award for embodying the “One Team Mindset,” Angela is known for leading complex change, building standardized and nationalized processes, and translating insights into clear, actionable guidance for frontline teams, managers, and executive leaders.
She brings a positive, people-first leadership style and enjoys teaching—helping others grow, navigate change, and gain the tools and confidence to succeed.
Her strengths include KPI development, executive reporting, continuous improvement, and cross-functional partnership. Angela is passionate about advancing responsible, patient-centered innovation that strengthens performance, reduces risk, and expands access to high-quality behavioral healthcare.
• Kankakee Community College
• Honored with LifeStance Health's Value in Action Award for exemplifying the "One Team Mindset" and leading enterprise-wide adoption of AI-driven quality initiatives.
What do you attribute your success to?
I attribute my success to staying curious and committed to continuous learning—especially in fast-moving areas like AI and contact center transformation.
I lead with a strong bias for action, and I’m not afraid to step into complex, ambiguous problems to build scalable solutions.
I rely on data to guide decisions, but I never lose sight of the human side of the work—supporting teams through change, strengthening coaching and development, and keeping the patient experience at the center.
I’ve also learned that the biggest wins come from strong partnerships and cross-functional collaboration, especially when the goal is standardization, national alignment, and sustainable results.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to be known for solving problems, not just identifying them—and to stay curious and coachable as you grow.
I’ve learned that real career growth happens when you’re willing to step into uncomfortable situations, learn fast, and keep showing up with consistency.
Over time, your reputation is built in the small moments, and that steady reliability is what earns trust and creates opportunity.
More recently, I’ve also been reminded that you have to start somewhere—so just start.
Momentum builds confidence, and progress follows action.
What advice would you give to young women entering your industry?
I would encourage young women to stay curious, invest in learning new technologies, and prioritize building strong relationships alongside delivering results.
Be willing to take on challenges that stretch you, even if you don’t feel fully ready—confidence is built through experience.
Stay solution-focused, ask thoughtful questions, and seek out mentors who will support your growth and advocate for you.
Most importantly, lead with consistency and integrity—how you show up every day will shape your reputation and open doors as your career evolves.
What are the biggest challenges or opportunities in your field right now?
One thing I’m constantly asking myself as a Quality Manager is: what barriers can I break down to help schedule more patients?
In behavioral healthcare, every call and every referral represents someone actively seeking care, and my focus is on removing the friction that prevents them from getting scheduled. That means identifying where conversations get stuck, where processes create delays, and where team members need clearer guidance or stronger tools.
The goal is simple but important: make it easier for our team members to confidently schedule every patient who reaches out to us or is referred to us—so access to care is faster, smoother, and more consistent.
What values are most important to you in your work and personal life?
The values that matter most to me—both professionally and personally—are integrity, curiosity, compassion, accountability, consistency, and collaboration.
I believe in doing the right thing, staying committed to learning, and approaching people and challenges with empathy.
I also value follow-through and reliability—how you show up every day matters, especially when teams are navigating change.
Consistency is especially important to me because I never want my mood to determine how I lead. People are looking to me for stability, and I take that responsibility seriously. I want others to trust that they’ll always get the same version of me—calm, fair, and focused on solutions.
I consider myself a gentle but firm leader, and I work hard to create psychological safety so team members feel comfortable asking questions, speaking up, and learning through mistakes without fear.
In my work, these values shape how I lead quality and operations in mental health care. I focus on building trust, partnering across teams, and delivering measurable results while keeping the patient experience at the center of every decision.
In my personal life, those same values show up through family, balance, and being present. I’ve been married to my husband for 10 years, and we’re raising three kids—our 15-year-old daughter, 9-year-old son, and 2-year-old daughter—so teamwork, patience, and consistency are a big part of daily life. I also prioritize self-care and staying grounded, whether that’s through meditation, traveling as a family, supporting my daughter’s cheerleading, or simply making time to recharge.