Angela Blevins
Angela builds and and scales customer operations that are:
· Growth‑driving, not just efficient
Reposition service functions as strategic assets—aligning frontline interactions with loyalty, retention, and revenue. Full accountability for service performance, experience outcomes, and operational efficiency across complex, multi‑channel environments.
· Modern, digital, and AI‑enabled
Passionate about how AI, RPA, and analytics elevate both customer and employee experience. Sponsored multi‑year platform and contact center transformations, unified fragmented systems, and implemented AI‑driven coaching, decision support, and automation that raise quality, productivity, and engagement.
· Consistent across brands, channels, and geographies
Led large, multi‑brand operations and global, fully remote teams—designing standard frameworks, KPIs, and playbooks that still allow for brand nuance, while delivering a unified, hig‑performing experience everywhere the customer shows up.
· Grounded in strong leadership and culture
Sustainable performance comes from people. Focus on building deep leadership benches, increasing engagement, and creating cultures where teams feel recognized, trusted, and empowered to do their best work.
· Aligned across the enterprise
Known for bringing senior leaders together around a single customer vision and a practical execution plan. Partner closely with sales, marketing, technology, finance, and operations to ensure that what’s promised in the brand is exactly what’s delivered in every interaction.
• Certified in Predictive Indexing
• Contact Center Key Metrics Training
• Guest Speaker in Master Classes on Contact Centers
• Currently Enrolled in Artificial Intelligence Prompting Class
• Ball State University - Miller College of Business
• April 2026, Stevie Awards; Best in Class Contact Center
• April 2026, Stevie Awards, Training, Development & Coaching
• May 2026; Contact Center Awards; selected as finalst for Best in Class Contacct Center (over 100 seats) + Best Employee Experience
• SKIFT
• WIN (Women in the Industry) through ARDA
• Active in Breast Cancer Awareness efforts ranging from fundraising, 60 mile and 42 mile walk, and numerous local breast cancer walks
What do you attribute your success to?
I attribute my success to the people I surround myself with. It's about surrounding yourself with people who will help you get the mission done and who know their roles. You capture and lean into their strengths. The business world has evolved so much that working with the right people who align with the right mission, you can do anything. I came from a world where it was just 'go do this' whether you liked it or not, but that doesn't work. I have an eye and an ability through my individualism talent to meet someone, really gain an understanding of what they're good at and what they don't like to do, and build a team that is beyond proficient because you capitalize on the talent. It isn't about title or asking people to conform to something. It's about utilizing talents where people are best suited.
What’s the best career advice you’ve ever received?
The best career advice I ever received was to prepare your career and prepare yourself so that you can work for anyone. One day you could be working for a peer, and one day they could be working for you. You're going to work with people you don't prefer, and you're going to work with people that you want to take home with you. But you have to be able to work with anyone. This advice has served me well throughout my career, and it actually did happen later in my life where I ended up working for someone who was once a peer.
What advice would you give to young women entering your industry?
I would advise young women entering this industry to prepare themselves broadly, remain open to learning from everyone, network beyond their immediate circle, and focus on building teams and relationships that drive both personal growth and organizational success.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges and opportunities in my field stem from the evolution of contact centers and customer experience expectations, which are now highly sophisticated. In the close-knit vacation ownership sector, building strong external networks and industry relationships is especially valuable for growth and innovation.
What values are most important to you in your work and personal life?
Work-life balance has become increasingly important to me, though it doesn't come naturally. I love what I do, so I have to be purposeful in how I spend my off-work time. As I've gotten older, I've developed less interest in physical activity and I'm learning to relax and just slow down. I make it a goal to improve my work-life balance because that's been a learned behavior for me. In my personal life, I love yoga and do yoga retreats every year. I love cycling and my personal best is 62 miles. I really enjoy reading. I'm also very passionate about causes that matter to me, including breast cancer research and supporting at-risk families in abusive relationships. I believe strongly in learning from everyone around me, whether it's a boss I love or one I don't prefer. I really believe that you can learn something from anyone, and if you think you know everything, you're just blocking your mind from being open to anything.
Milestone Moments
This picture was taken in April 2026 at the Stevie Award award ceremony held in New York City. It was such an honor to accept the award as it was the first time in Hilton Grand Vacation's history for the company's guest servicing team to be recognized and selected for their customer and employee experience. Very proud moment!