Angela Blevins
Angela Blevins is an award-winning Customer Experience Architect and Growth Executive with over 25 years of leadership experience in hospitality, contact centers, and business transformation. Currently serving as Vice President of Club and Owner Services at Hilton Grand Vacations, Angela oversees the full membership lifecycle across Hilton’s vacation ownership brands, including Bluegreen Vacations and Diamond Resorts International. Her expertise spans customer retention, operational excellence, journey mapping, and strategic solutions, and she is known for creating sustainable, data-driven platforms that maximize member satisfaction and loyalty.
Angela began her career in an entry-level supervisory role in the catalog and retail industry, guiding a small team as companies experimented with 800-number customer service lines. Over the next two decades, she opened and managed multiple contact centers across retail, government, and help-desk environments before transitioning to vacation ownership. At Bluegreen Vacations, Angela held multiple senior leadership roles, building high-performing teams, optimizing operations, and consistently exceeding financial and customer service goals. Her leadership philosophy centers on people-first management, aligning teams to organizational missions while developing top talent.
In addition to her operational achievements, Angela is a recognized industry speaker and board member, receiving numerous accolades including Stevie Awards, ARDA honors, and CRMXcellence recognition for her contributions to customer experience and leadership. She continues to drive innovation in hospitality through strategic oversight, omnichannel operations, and the creation of unified, customer-first experiences. Angela holds a degree from Ball State University’s Miller College of Business, is certified in predictive indexing, and actively engages in professional learning, including AI prompting and advanced customer experience methodologies.
• Certified in Predictive Indexing
• Contact Center Key Metrics Training
• Guest Speaker in Master Classes on Contact Centers
• Currently Enrolled in Artificial Intelligence Prompting Class
• Ball State University - Miller College of Business
• Speaker, CX Exchange Hospitality & Travel, 2017 & 2018
• Speaker, International Quality & Productivity Center, 2017
• Finalist, 2014, 2015, and 2016 Influential Woman of Northwest Indiana
• 2016 ARDA Award for SalesForce Implementation
• Stevie Silver Winner, Training & Development Program, 2014
• Stevie Silver Winner, Incentive, Reward & Recognition Program, 2014
• Finalist and Bronze Stevie Award Winner, Woman of the Year, 2013
• Finalist for American Resort Development Association, Woman on the Way Award, 2013
• Gold Winner in the CRMXcellence Award for Best Use of Analytics, 2013
• Winner of SpeechTech Magazine’s Implementation Award, 2013
• Gold Stevie Award Winner, Customer Service Leader of the Year, 2012
• Gold Stevie International Winner, Customer Care Center, 2012
• SKIFT
• WIN (Women in the Industry) through ARDA
• Indiana Society of Consumer Affairs
What do you attribute your success to?
I attribute my success to the people I surround myself with. It's about surrounding yourself with people who will help you get the mission done and who know their roles. You capture and lean into their strengths. The business world has evolved so much that working with the right people who align with the right mission, you can do anything. I came from a world where it was just 'go do this' whether you liked it or not, but that doesn't work. I have an eye and an ability through my individualism talent to meet someone, really gain an understanding of what they're good at and what they don't like to do, and build a team that is beyond proficient because you capitalize on the talent. It isn't about title or asking people to conform to something. It's about utilizing talents where people are best suited.
What’s the best career advice you’ve ever received?
The best career advice I ever received was to prepare your career and prepare yourself so that you can work for anyone. One day you could be working for a peer, and one day they could be working for you. You're going to work with people you don't prefer, and you're going to work with people that you want to take home with you. But you have to be able to work with anyone. This advice has served me well throughout my career, and it actually did happen later in my life where I ended up working for someone who was once a peer.
What advice would you give to young women entering your industry?
I would advise young women entering this industry to prepare themselves broadly, remain open to learning from everyone, network beyond their immediate circle, and focus on building teams and relationships that drive both personal growth and organizational success.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges and opportunities in my field stem from the evolution of contact centers and customer experience expectations, which are now highly sophisticated. In the close-knit vacation ownership sector, building strong external networks and industry relationships is especially valuable for growth and innovation.
What values are most important to you in your work and personal life?
Work-life balance has become increasingly important to me, though it doesn't come naturally. I love what I do, so I have to be purposeful in how I spend my off-work time. As I've gotten older, I've developed less interest in physical activity and I'm learning to relax and just slow down. I make it a goal to improve my work-life balance because that's been a learned behavior for me. In my personal life, I love yoga and do yoga retreats every year. I love cycling and my personal best is 62 miles. I really enjoy reading. I'm also very passionate about causes that matter to me, including breast cancer research and supporting at-risk families in abusive relationships. I believe strongly in learning from everyone around me, whether it's a boss I love or one I don't prefer. I really believe that you can learn something from anyone, and if you think you know everything, you're just blocking your mind from being open to anything.