Her Story
About Angela
Angela Edmondson serves as Knowledge Content Senior Manager in Atlanta, Georgia. With 15 years in knowledge management, she specializes in making invisible organizational knowledge visible by transforming undocumented information and processes into accessible self-service resources that reduce support contacts. She earned an associate's degree in English from West Los Angeles College and a writing certification from Kennesaw State University. Previously, she spent nine years at Home Depot, earning multiple Homer Achievement Awards for knowledge management implementations. Edmondson works at the intersection of people, information, processes, technology, and organizational change, recently expanding from HR domains to a federated governance model across 27 enabling functions. She is building AI agents to accelerate content production and is preparing to launch her consulting firm, Angie Knows Consulting, to help organizations recognize the value of their existing knowledge. She values integrity, honesty, and progression, and volunteers with the Atlanta Food Bank and Atlanta Mission.
Her Interview
Ten minutes with Angela
01What do you attribute your success to?
I've built expertise in a field that most people don't understand, so I work at the intersection of people, information, processes, technology, and organizational change. And I've seen the human side of organizational knowledge. I'm a translator between people and the information and the systems, and I think that, again, knowledge management is highly overlooked, so I'm at a point where I'm asking, what do I do with everything that I've learned?
02What advice would you give to young women entering your industry?
To young women that, we need to recognize the value of invisible work, the power of invisible work, how it's most consequential work inside of the organization that doesn't necessarily have the flashiest title, but the person who knows where everything is, the person who fixes broken processes, the person that everyone comes to, that's the person that can become indispensable without necessarily becoming visible. So I think that women need to recognize the value of the invisible work.
03What are the biggest challenges or opportunities in your field right now?
Creating adoption, so this platform launched in March, so we're about 5, 6 months in, and now moving from awareness to adoption, getting the different enabling functions to actually adopt the approach. The change management piece has been a bit of a challenge, but it's also productive.
04What values are most important to you in your work and personal life?
I like to work at a company where I feel good about what I'm offering, so always value, always make sure that the work that you're doing aligns to your values, and some of my values are just integrity, honesty, and making progression.
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