Her Story
About Angela
Angela Garcia is a customer service professional and healthcare-related administrative specialist with experience in telephone reception, patient communication, data entry, order processing, and employee training. Beginning her working life at age 16, she developed a strong foundation in customer service through positions at organizations including Publix and McDonald’s. She currently works as a Telephone Receptionist and Trainer at CallStar, where her responsibilities include verifying patient information, communicating messages to medical offices, coordinating inquiries involving doctors and nurses, and maintaining confidentiality when handling sensitive information. Her professional approach emphasizes accuracy, courtesy, clear communication, and dependable service.
Education and personal growth are important parts of Angela’s journey. In 2025, she earned an associate degree in Medical Billing and Coding from Miller-Motte College, achieving a perfect 4.0 GPA and graduating Summa Cum Laude. She is continuing her education by pursuing a bachelor’s degree in Health Management, with the goal of broadening her knowledge and future opportunities in healthcare. In addition to her professional and academic responsibilities, Angela serves as Vice President of Kingdom Bound 777 Inc., an initiative she founded to encourage spiritual growth and provide hope to individuals navigating personal challenges. Her faith and the influence of her late mentor, Pastor Naftali Garcia, continue to shape her commitment to compassion, perseverance, and service.
As a mother of three, Angela strives to balance family life, work, education, and entrepreneurship while setting a positive example for her children. Outside of work, she enjoys music, singing, dancing, spending time with her family, and pursuing spiritual growth. She is also committed to community preparedness through her involvement with the Community Emergency Response Team, for which she holds CERT and CERT Trainer credentials issued through Hillsborough County. Looking ahead, Angela hopes to complete her bachelor’s degree, continue developing her professional skills, and expand the work of Kingdom Bound 777 Inc. Guided by her belief that it is never too late to pursue a dream, she hopes to inspire others to approach life’s challenges with faith, determination, and the confidence to begin again.
Her Interview
Ten minutes with Angela
01What do you attribute your success to?
I attribute my success to my faith, perseverance, determination, and genuine desire to help others. Life has presented challenges that have taught me resilience and the importance of continuing to move forward. I also credit the encouragement of influential people in my life, along with my commitment to personal growth and education. Returning to school and earning my associate degree with a perfect 4.0 GPA reinforced my belief that determination and passion can help us accomplish meaningful goals, even when the journey takes longer than expected.
02What advice would you give to young women entering your industry?
My advice is that it is never too late to accomplish something meaningful. Regardless of your age or circumstances, you can still pursue your goals if you have the desire and passion to keep going. There may be times when life requires you to put your dreams on hold, but that does not mean you have to give them up. Stay determined, continue learning, and believe in your ability to move forward. Passion can fuel you through challenges and help you create opportunities for yourself.
03What are the biggest challenges or opportunities in your field right now?
Working in healthcare-related customer service requires accuracy, professionalism, compassion, and discretion, particularly when handling confidential patient information and communicating with medical professionals. It is important to ensure that patients receive helpful and respectful assistance while maintaining the privacy and accuracy of their information. Employee training also presents an opportunity to help colleagues strengthen their communication skills, confidence, and service quality. Through my experience and continued studies in Health Management, I hope to expand my knowledge and contribute to effective healthcare operations and positive patient experiences.
04What values are most important to you in your work and personal life?
I value faith, family, compassion, perseverance, integrity, service, education, and encouraging others. I believe every person deserves understanding, respect, and an opportunity to grow. As a mother of three, I want to set a positive example for my children through hard work, continued education, and determination. My faith is central to my life and motivates me to support others, particularly those facing difficult circumstances. I hope my journey demonstrates that obstacles do not have to prevent us from pursuing meaningful goals or making a positive difference in the lives of others.
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