Aqua Gentis

Aqua Gentis is a results-driven business professional currently serving as a Business Process Specialist II at Cintas, where she specializes in optimizing enterprise accounts receivable processes and driving operational efficiency. She is known for her expertise in process improvement, project management, and leading cross-functional teams to achieve measurable results. Aqua focuses on standardizing metrics, leveraging technology, and implementing scalable solutions that enhance both internal performance and customer outcomes, while ensuring teams remain aligned, efficient, and customer-focused. Aqua’s career path reflects a dynamic and unconventional journey shaped by opportunity and adaptability. She began in the retail industry before launching and successfully running her own business, which she later sold while completing her MBA. From there, she transitioned into commercial printing before joining Cintas over nine years ago. Through a combination of expertise and initiative, she has taken on multiple roles within the organization, ultimately stepping into leadership responsibilities where she now manages a team dedicated to process improvement, training, systems implementation, and change management for large-scale accounts receivable operations. Her work centers on streamlining processes, increasing speed and efficiency, and modernizing operations to better integrate with evolving business systems. She holds a Master of Business Administration and a Bachelor’s degree in International Business from Indiana University of Pennsylvania and is a certified Six Sigma Black Belt. Aqua brings a thoughtful leadership philosophy to her work, describing herself as a “navigator” rather than the captain—someone who excels at supporting, guiding, and elevating others. Her greatest accomplishment lies not in titles or accolades, but in the growth of the people she mentors, many of whom have gone on to build successful careers of their own. Passionate about developing talent and fostering high-performing teams, Aqua is committed to creating meaningful, lasting impact both within her organization and beyond.