Arianne Garcia

My journey into healthcare was pretty much by chance. I had just gotten laid off from a call center doing tech support and customer service, which I really didn't enjoy and wasn't great at. I don't enjoy being on the phone, and there was just a lot to it that I wasn't good at. When I was looking for my next job in 2012, I was thinking about what I could do that was paperwork or inside work. My mom knew somebody at the hospital, and I was able to get in as a PRN registrar, doing demographics and insurance work. I really liked it, and I moved around from clinic to clinic within the healthcare system I was employed by, working at various hospitals and clinics in the area. I ended up in what's basically called the control room, where you do demographics for people coming in on the helicopter or through the ambulance - people you can't talk to, but you're putting in information from another hospital's records. I did really well with the clerical work and ended up in the back office doing accounts receivable, where I did even better because I'm really good with numbers. After a few years in accounts receivable, I changed my career because I didn't really see a career path - I'm not a manager, I'm not good at managing personalities, and that's really the only way to level up in that field. I started getting into writing and started my website shortly after I got my diagnosis of autism at 25. I got very involved in the autism research community. But after ChatGPT came out, nobody was really hiring for writers anymore, so I got back into accounts. I'm in college now for accounting, and I'm currently doing quality assurance for revenue cycles. My role was created so I could take over the audits that managers are currently doing. Right now, we're going through each function's audit format and rewriting it - checking what questions are still relevant and what's now automatic in the system. I'm also in charge of the documents we use for our workflows and procedures, and I write those as well. I'm building up those documents, and we're using them to create new questions for the audits. Short answer: I'm reworking the whole way we do audits for our company.