Ashley Udell

Ashley Udell is a seasoned Senior Customer Success Manager specializing in SaaS, enterprise account management, and customer retention. Based in Cypress, Texas, Ashley has over 15 years of experience in technology and software, she brings a deep understanding of both startups and large-scale enterprise environments, allowing her to navigate complex organizational landscapes with ease. Throughout her career, Ashley has focused on fostering authentic relationships, building strategic partnerships, and driving measurable results. Her experience spans restaurant and hospitality technology, healthcare, nonprofit engagement, and enterprise SaaS solutions, including roles at Revel Systems, Fourth, Mad Mobile, and LINQ. She is known for her empathetic and collaborative approach, guiding cross-functional teams and customers alike to achieve success while maintaining trust and transparency. Outside of her professional work, Ashley is deeply committed to community and family. She volunteers with Autism Speaks, engages in philanthropic initiatives, and enjoys spending quality time with her daughter, friends, and extended family. She also enjoys traveling with friends, exploring new restaurants, and supporting her daughter’s competitive dance pursuits. Ashley believes in embracing challenges, staying agile in the face of change, and mentoring young women entering the tech industry, always emphasizing hard work, authenticity, and the value of a supportive network.