Astrid Michalak

Founder and Owner
Homestead Glamoury LLC
Knoxville, TN 37923

Astrid Michalak is a seasoned health services and project management professional based in the Knoxville Metropolitan Area, with a career spanning more than 15 years in healthcare operations, data systems, and administrative leadership. She most recently served as a Capability Manager at UnitedHealthcare, where she led cross-functional teams responsible for designing and implementing digital healthcare solutions for Medicaid and state government programs. In this role, she translated complex business needs into system requirements, collaborated across technical and clinical teams, and supported the development of member-facing platforms that aligned with regulatory and contractual standards.

Her professional background reflects a strong foundation in both technical and operational environments. Before her tenure in healthcare technology leadership, Astrid built extensive experience in analytics and healthcare economics, including roles focused on reporting, compliance, and financial analysis. Her earlier academic and technical training in computer programming and health services administration helped shape her ability to bridge systems thinking with real-world healthcare delivery. She earned her Bachelor of Arts in Health Services Administration from Saint Mary’s College of California, graduating with honors.

Astrid’s career has been defined by adaptability, analytical precision, and a steady focus on improving systems that impact patient and member experiences. She is known for her structured approach to problem-solving and her ability to coordinate diverse stakeholders around shared goals. Currently open to new opportunities in project management and healthcare operations, she continues to bring a combination of technical expertise, strategic insight, and decades of industry experience to her work in health services administration.

• Life and Health Insurance Producer License

• American River College
• Saint Mary's College of California- B.A.
• Heald College- A.A.S.

• Graduated with honors from St. Mary's Business College
• Top of class at St. Mary's Business College
• Creative writing awards from American River College

• HFMA (Healthcare Financial Management Association)

• CAFOD (Catholic Agency for Overseas Development) - Third world relief work primarily in Africa
• Focus Information - Volunteer membership secretary for American expatriate information bureau in London

Q

What do you attribute your success to?

I attribute my success to not accepting failure as failure, but as an opportunity to learn. I am kind of analytical and introspective, and I spend a lot of time thinking about things. It's very important for me to make changes to the way I process things. I would consider myself to be a processor now, and not someone who reacts. Someone can say something to me that's pretty horrific, and I will look at them and not react. I will ponder whatever they said until I've understood it from six ways from Sunday. I will look at it from every possible angle, and when I've completely ingested it and completely have understood it, then I'll say something. That wasn't always the way I dealt with things, but I find that it has served me well to understand what it is I'm talking about before flying off the handle just because it doesn't agree with me.

Q

What’s the best career advice you’ve ever received?

I just believe that if you're gonna do something, you need to do it right, and that's advice that my dad gave me a long time ago. But it served me very well throughout my life. If I'm gonna give my time and effort to something, it needs to be done correctly. It's no use trying to do things to get by, because in the dental lab in the beginning, if it's not perfect, it doesn't get cemented, and then it's a rework, and the patient has to take more time off work, and the dentist gets upset because they need to schedule more of their time redoing something that should have been done right the first time. So the importance of doing things with precision, if you're gonna do something, do it right. Pretty much, I've dug my heels in through my corporate jobs to ensure that when people were trying to cut corners, that we didn't, because inevitably, that's going to lead somewhere where you don't want to go.

Q

What advice would you give to young women entering your industry?

To never give up. To always have hope. To not focus on present circumstances, but always focus on a goal. And as you're moving through difficulties, realize that that's what they are, they're passing. Everything shall pass, this too shall pass, when it's something that comes, some kind of roadblock, or impediment, or difficulty. And keeping a level head is very important, because it does pass. And if you completely fall apart or completely come undone and have a rumpelstiltskin fit, it doesn't serve you, because this is transitory, it will go away, and things will return to normal. So having that level-headed approach to things always makes everything easier. It serves you better.

Q

What are the biggest challenges or opportunities in your field right now?

I would say this most recent one was the biggest one, being laid off at a point where, at 64, do I want to go back to my employer and take another role after they've done this to me? Or do I really want to go to another corporation where I have to learn the whole corporate ethos again, and start over? At 64, do I want to do that? I've got to work until I'm 67, because I can't get my Social Security till then, and Medicaid is a year away. I think, really, that this is the biggest impediment of being laid off in an untimely manner when you're not of a retirement age, but you're very close to it. That's the biggest thing that I've ever faced. And before that, it was just applying for jobs that are normally held by people who have their master's degree. Because I've been older, and I've had such a diverse and solid base of experience to draw from, I haven't been afraid of applying for those roles. And I have been given them. The capability manager role is a good example of that. I have been given those roles, and I have been very successful in them. So before that, not having the master's degree was a challenge for me.

Q

What values are most important to you in your work and personal life?

I would say faith is the most important thing to me. It's very important to have a relationship with God and to align yourself that way. I also believe in being honest, having integrity, those kinds of things, but those are all byproducts of when you have a proper core faith in your heart and in your mind. You follow the Ten Commandments. It just modifies the way you are. It's important to be a faith-based person, I believe.

Locations

Homestead Glamoury LLC

Knoxville, TN 37923

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