Belinda Armstrong
Belinda Armstrong is an accomplished Customer Support Manager with extensive experience in driving customer satisfaction and team performance. Currently at YKK, she oversees global teams in the U.S. and Mexico, ensuring efficient operations, employee development, and exceptional service delivery. Her career spans over three decades, including leadership roles at Iron Mountain, Royal Oak Enterprises, and AT&T Broadband, where she consistently implemented strategies that improved customer experience and operational efficiency. Belinda’s professional expertise extends beyond customer service management to include team training, performance enhancement, and process improvement. She is skilled in leveraging technology, such as call-tracking systems like Zendesk & Salesforce, to optimize workflow and monitor trends across multiple brands. Her academic background includes a Bachelor of Business Administration in Operations Management and Analysis from Ashford University and an Associate of Arts in Graphic Design from the Art Institute of Atlanta, reflecting her dual proficiency in operational leadership and creative problem-solving.
Outside of her corporate career, Belinda has been a passionate volunteer with Habitat for Humanity International and is a dedicated mentor and leader in her church community. She is also a published author of the self-help book Sonshine When Clouds Are Grey, inspired by her 30-year journey caring for her son with cerebral palsy. It is a book of hope for those who feel helpless. Within her story, she shares seven practical ways to navigate negative emotions and whatever life throws your way. It is a guide to Survive by simply renewing your mind. This gem can be found on Amazon via Kindle eBook, paperback and hard copy, at Barnes & Noble, and the eBook is also available at https://books2read.com/u/4jzNjo. For more information, visit the Author's page at https://www.barmstrong-hope.com.
Through her creative company, Soulful Designs, she combines her graphic design skills with her entrepreneurial spirit, delivering customized design services for weddings, businesses, and individuals. Her portfolio can be found on Instagram @soulful.designs or via email at soulfuldesignsatl@gmail.com. Belinda’s career reflects a steadfast commitment to service, leadership, and making a positive impact both professionally and personally.
• Speaking Confidently and Effectively
• Managing Office Politics
• Ashford University - BBA
• Art Institute of Atlanta- AA
• Habitat for Humanity International
What do you attribute your success to?
I attribute my success to the inspiration and motivation I’ve drawn from my children, who have driven me to grow and strive for excellence. I am also deeply grateful to my wonderful parents, who provided me with invaluable resources and opportunities, and guided both my career and life with perseverance, wisdom, and a focus on spirituality. Their support has been instrumental in shaping who I am today.
What advice would you give to young women entering your industry?
My advice to young women entering any industry is to follow your heart, take the time to thoroughly research your field, and seek out a role model who can guide and inspire you. Most importantly, don’t be afraid to add your own unique touch to your work—your individuality is your greatest strength.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are creativity, dedication, and balance. I am passionate about sharing the message of hope & positivity, while also nurturing my personal growth and well-being—whether that’s through singing, working on a design project, or spending time at the beach to recharge. Staying true to these values helps me bring intention and joy to everything I do.
Locations
YKK
Conyers, GA 30012