Breanna Williams

Breanna Williams serves as a Customer Service Representative and Retention Specialist in the insurance billing industry, a role she has held for close to 6 years. Her career began in customer service at VisionWorks in optometry, where she worked for 4 to 5 years, before a friend connected her to an opportunity in insurance billing. Though new to the field, she quickly rose to the top within 6 months, earning recognition as a retention specialist for her ability to connect with customers, address their concerns, and retain plans through compassionate service. As a single mother of three girls, Williams started college at age 32 to study criminal justice while managing her responsibilities, and she also earned an HR Assistant certificate. She attributes her professional success to her drive to show her daughters that determination allows one to achieve goals even without support. Williams values honesty, faithfulness, and consistency in her work and personal life, and she has received advice to not take difficult interactions personally. She aspires to advance into a team lead or supervisor role and potentially human resources within insurance.