Brenda Crosby

Brenda Crosby has built a career in the call center industry since starting in 2001. She joined Movate approximately 10 years ago and has remained with the company, appreciating its supportive environment and opportunities to work on diverse projects involving customer care and technical support, such as voice-over internet protocol phones and app connections. Working remotely from Utah since the COVID pandemic, Crosby finds she communicates more effectively over the phone than in person, allowing her to help frustrated customers by remaining calm and letting their concerns pass like water off a duck's back. She holds a bachelor's degree in healthcare administration, though she is not currently using it in her role. Outside of work, Crosby occasionally volunteers with her church and assists friends with building their resumes.