Brisa Younes

Brisa Younes is a client success and operational excellence leader with more than 15 years of experience driving strategic growth, process improvement, and healthcare engagement initiatives across complex organizations. Based in Riverside, California, she currently serves as a Client Success Manager with Vheda Health, where she partners with Medicaid, Medicare, and Marketplace health plans to improve member outcomes through virtual-first, human-centered care solutions. Known for her empathetic leadership style and collaborative approach, Brisa specializes in aligning operational strategy with client goals, helping organizations improve member engagement, reduce care gaps, and deliver measurable healthcare outcomes. Her work focuses heavily on chronic care management, maternal health programs, and creating scalable solutions that improve both quality metrics and patient experiences.

Throughout her career, Brisa has built expertise in healthcare operations, account management, contract negotiation, and cross-functional leadership. Prior to joining Vheda Health, she held leadership roles with organizations including DentaQuest and Kaiser Permanente, where she managed national accounts, Medicare Advantage performance initiatives, vendor partnerships, and compliance strategies. Rising from an entry-level receptionist role without a college degree, Brisa’s professional journey reflects resilience, determination, and a deep commitment to growth. Over the years, she developed a passion for serving as a bridge between clients, healthcare organizations, and members, helping organizations better understand and support the people they serve. Her ability to navigate fast-paced environments while maintaining positivity and integrity has made her a trusted advisor to clients and colleagues alike.

Brisa’s passion for healthcare equity is deeply personal. As the eldest child in a Hispanic family and a native Spanish speaker, she often helped her mother navigate complex healthcare systems and language barriers while growing up. Those experiences shaped her commitment to supporting underserved and hard-to-reach populations, particularly within Medicaid and Medicare communities. She is especially passionate about ensuring healthcare remains human-centered in an increasingly digital world, believing that compassion, trust, and personal connection are essential to meaningful care. Through her advocacy, community outreach, and healthcare leadership, Brisa continues to champion programs that connect individuals and families with critical resources including transportation, housing, food support, and access to care, helping create healthier and more connected communities.