Brittany Carano

Operations Manager, Inspired Home Health

Tempe, AZ 85282

11Years experience

Certifications · Degrees · Memberships

Cert Certified Lash Technician

Her Story

About Brittany

Brittany Carano is a healthcare operations and patient advocacy professional whose career reflects a deep commitment to compassionate care, leadership, and service. Currently serving as Operations Manager at Inspired Home Health in Arizona, she has built her reputation through hands-on experience in hospice and home health care, helping patients and families navigate complex healthcare systems with empathy and determination. Her professional journey demonstrates a unique combination of operational leadership, patient-centered advocacy, and relationship-driven healthcare support, particularly for vulnerable populations such as veterans and individuals without strong family support systems.

Before entering healthcare, Brittany began her career in hospitality at the Ritz-Carlton Dove Mountain, where she developed a strong foundation in customer service, communication, and event coordination. Starting in housekeeping and later advancing into in-room dining and event concierge roles, she gained valuable experience managing high-touch client experiences and collaborating across teams. As a single mother seeking greater stability and purpose, she transitioned into the medical field after witnessing her grandfather’s healthcare journey firsthand. That experience inspired her passion for helping patients access critical resources, understand insurance and benefits, and receive the care and dignity they deserve. Over the past 12 years in healthcare — including eight years focused on hospice care — Brittany has become known for her ability to advocate for patients while supporting clinicians and improving operational efficiency.

Throughout her career, Brittany has embraced servant leadership, mentorship, and continuous growth. She initially moved into home health as a Sales Manager before being promoted into operations leadership, where she now works to strengthen internal processes, support nursing teams, and help guide the growth of an emerging healthcare organization. Her philosophy centers on being an extension of the patient’s family, ensuring individuals feel heard, supported, and cared for throughout every stage of treatment. Recognized for her solution-oriented mindset and willingness to address opportunities for improvement, Brittany continues to make a meaningful impact by bridging patient care, team collaboration, and operational excellence within the home healthcare industry.

Her Interview

Ten minutes with Brittany

01What do you attribute your success to?

I attribute my success to consistency, kindness, and the continuous reinforcement of healthy professional boundaries. To thrive as a leader, you have to possess the self-belief to know that you deserve your seat at the table because the work you are doing is genuinely impactful. My goal is always to support and help my team, but I have learned that true success requires balancing that desire to give with a firm resolve to not let yourself or your boundaries be taken advantage of.

02What are the biggest challenges or opportunities in your field right now?

I feel like the biggest challenges right now is, honestly, competition. There's so many home health or hospice companies out there. Also, insurance is a huge challenge. There's Medicare, and you have to document a certain way and do certain things, which is understandable, but with Medicaid, they'll only allot us like 5 visits. I just don't think that insurance is very fair. People that don't have very much money deserve the same kind of care as somebody that has Medicare. I see that a lot where some people have just not had a lot of luck in their life or maybe made poor decisions, and they might have an ostomy or a colostomy bag, so they're limited on their supplies and their visits. That limitation is really challenging. I think a huge thing is that our clinicians are so burned out, and a lot of physicians are not in it for the right reasons anymore. If I have one nurse call out or one nurse quit, it messes up everything. They deserve life too, and we're so limited. During COVID, it really changed a lot of dynamics for clinicians because clinicians know that they can go anywhere and they can get a job. So you're almost at their mercy to do what they want or what they need, and sometimes it's very limiting. You want to give them everything that they want, but sometimes it's like, okay, well, I have 20 clinicians and you're asking for this and I have 5 other ones asking for this, so it's really a balance. They hold a lot of power, and I'm so thankful for them because they're so knowledgeable, but what would we do without them?

03What values are most important to you in your work and personal life?

My values are trust, loyalty, honesty, being humble. We're all people, we all bleed the same. Being confident is so important to me. I meet a lot of women that are not confident, and if I could just add a little bit of confidence to a woman, that would mean everything. I actually used to have a crown in my car on my dash, and people would always be like, why do you have that? And I was like, it just reminds me that I need to be a queen, and if I have my head down, my crown's gonna fall. So just continue to be confident in what you're doing if you know you're doing the right thing. I also value determination, resilience, and commitment. I never want to give up. I want success for myself and my family. I want to be happy, peaceful, positive, and adventurous.

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