Her Story
About Caitlin
Caitlin Quigley, CPhT, DPLA, is Head of Health-System Partnerships and Engagement at RxTechExam, where she focuses on building partnerships with health systems and pharmacy organizations while advancing pharmacy technician education, certification, and workforce development. With more than a decade of experience in pharmacy, Caitlin built much of her career in health-system pharmacy at Brigham and Women’s Hospital, where she developed expertise in pharmacy systems, workflow optimization, operations, and technician development. She is passionate about helping pharmacy technicians recognize their value, strengthen their skills, and pursue opportunities for professional growth. Caitlin holds the Certified Pharmacy Technician (CPhT) credential and earned the DPLA credential through the ASHP Pharmacy Leadership Academy, reflecting her commitment to leadership and professional development. She is currently pursuing a Bachelor of Science in Business Healthcare Administration at Southern New Hampshire University. Beyond her professional role, Caitlin is actively involved with organizations including The Pharmacy Technician Society (TPTS), the American Society of Health-System Pharmacists (ASHP), the Massachusetts Society of Health-System Pharmacists (MSHP), and the Pharmacy Technician Educators Council (PTEC). Through these organizations, she contributes to committees focused on leadership, advocacy, workforce development, and the advancement of pharmacy technicians. A strong advocate for the pharmacy technician profession, Caitlin also contributes to professional education through publications, mentorship, committee service, and professional development initiatives. Her areas of specialization include pharmacy technician education, certification and career advancement, and workforce development. She believes meaningful leadership is about elevating others, creating awareness of opportunities, and building connections rather than simply holding a title. Outside of work, Caitlin enjoys connecting with others through professional events and conferences, as well as spending time outdoors, particularly at the beach, camping, and exploring quiet wooded areas.
Her Interview
Ten minutes with Caitlin
01What do you attribute your success to?
I attribute my success to helping pharmacy technicians recognize the many opportunities available to them and encouraging them to see themselves as leaders. I believe leadership is not about having a title, but about using your position to create opportunities for others through mentorship, advocacy, and meaningful connections. Most importantly, I strive to help people see potential in themselves that they may not recognize yet.
02What’s the best career advice you’ve ever received?
The best career advice I’ve received is not to wait until you feel completely ready before pursuing an opportunity. Some of my greatest growth has come from stepping outside of my comfort zone, asking questions, and being willing to learn along the way. You do not have to know everything before you take the next step, you just have to be willing to grow into it.
03What advice would you give to young women entering your industry?
My advice to young women entering the pharmacy industry is to stay curious, keep asking questions, and commit to ongoing education. As the role continues to evolve, continuous learning is essential for growth and success. Never be afraid to ask questions, seek knowledge, and keep developing your skills.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges for pharmacy technicians is pay, along with shortages and limited access to mentorship. I believe we need to provide technicians with better pathways, resources, and education to help them succeed, including preparation for certification exams. At the same time, there are growing opportunities beyond traditional technician roles, including leadership, purchasing, controlled-substance auditing, and other specialized areas. My goal is to help technicians become aware of these opportunities and build the skills needed to advance their careers.
05What values are most important to you in your work and personal life?
Integrity, kindness, curiosity, and helping others grow are values that guide me both professionally and personally. I believe in treating people with respect, following through on what I say I will do, and remaining open to learning from others. I also value connection and mentorship because sometimes one conversation, introduction, or word of encouragement can completely change the direction of someone’s career.
Join Influential Women and start making an impact. Register now.