Candace Loos

Candace Loos serves as a Claims Manager at Sedgwick, where she oversees claims handling operations and manages a team of customer service agents responsible for addressing inquiries from appraisers and adjusters. With 6 years in the claims field and 17 years of management experience, she ensures client satisfaction by handling escalations and recovering from any operational mistakes. Her career path includes owning a beauty salon and working as a general manager for a restaurant franchise for 10 years, during which she mentored young adults and advanced several team members to leadership roles such as general manager and district manager. Loos holds a GED and an associate's degree from a local college, following a non-traditional educational path that began after she was married and pregnant at a young age. She emphasizes absorbing knowledge from successful examples early in one's career and supporting team members' emotional and professional development to help them gain independence and confidence.