Influential Woman · Healthcare

Candice Williams

Executive Director, HCF Management, Inc.

Dayton, OH

Her Story

About Candice

As an executive director in long-term care, I'm responsible for the day-to-day operations of our facility, managing a staff of over 150 people on a 24-7 basis. My typical day starts at 8:30 with rounding using Management by Walking Around, followed by leading morning meetings and clinical meetings. I handle everything from conference calls, utilization review meetings, staffing calls, QM calls, trainings, reports, tours, and financial planning. What I love about this role is that no day is the same. Long-term care is the number one most regulated industry in the globe with 333 regulations in the SNF alone, so I'm basically the hub that keeps everything running. I work for HCF, a family-owned company that I have a lot of respect for. Interestingly, my grandfather was a resident at this very building back in 1986-87 when it was called Crestview, and my mother worked here as an aide taking care of him. When I was a little girl running around this building at age 10, I never thought I would come back as the executive director.

Her Interview

Ten minutes with Candice

01What values are most important to you in your work and personal life?

It's important to me how I make somebody feel and that everyone feels inclusive. I want my team and my family to genuinely be happy and have things in their life to look forward to and be joyful about. How you lead is so important, and I believe in leading in a servant style, not authoritatively. I never ask my team to do things that they don't see me doing. You get people on board with the goals when they feel heard, when they feel a part of it, and when you can build camaraderie. I never treat someone differently in front of their peers if I'm upset with them or if they're not performing well. It's always a private conversation, and I make sure those conversations are productive and uplifting, not disciplinary until it absolutely has to be. I give them every resource to succeed because if they fail, I feel that I fail. If I have not done everything to help them succeed, I'm just as guilty of them not being successful. A good administrator is only as good as her team. When someone isn't doing well, we do root cause analysis to figure out what's going on, and the majority of the time it's usually something in their personal life or they lack education on processes. It's not because they want to do a bad job or because they're lazy.

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