Carmen I Cepeda
Carmen Cepeda is an accomplished public service professional with over a decade of experience in government administration, communications, and community engagement. She currently serves as Manager of Public Information Services for the Palm Beach County Department of Housing and Economic Development, where she plays a key role in connecting residents to critical programs and resources. Known for her ability to streamline operations and deliver clear, impactful messaging, Carmen has built a reputation as a reliable and solutions-driven leader who thrives in fast-paced public sector environments.
Throughout her career, Carmen has steadily advanced within county government, demonstrating initiative and a strong commitment to service. Over her seven-year tenure, she contributed significantly to major initiatives, including the implementation of a voter-approved housing bond program. Her work involved coordinating allocation processes, supporting developer communications, and helping transition systems toward more efficient, digital solutions. Her contributions earned her the prestigious Golden Palm Award in 2025, recognizing her dedication and impact. In her current role, she continues to oversee public communications, support hiring and staff development, and lead community outreach efforts that strengthen trust and transparency.
Carmen holds a Bachelor of Science in Business Administration with a focus in Human Resource Management from Western Governors University, which she completed while working full time. Bilingual in English and Spanish, she is passionate about ensuring accessibility and inclusivity in public messaging. Beyond her professional responsibilities, she is deeply committed to mentorship and community service, including her work supporting young mothers through volunteer programs. Guided by values of initiative, collaboration, and service, Carmen remains dedicated to improving systems, empowering people, and making a meaningful difference in her community.
• Leadership and HR certifications
• Notary Public
• Western Governors University- B.S.
• Golden Palm Award (2025)
• Mentor for Healthy Mothers
• Healthy Babies
• Mentor for teen mothers through Healthy Mothers
• Healthy Babies program
What do you attribute your success to?
I attribute my success to consistency, trust, and a genuine commitment to people—long before I ever held the title, I was doing the work, learning, and stepping in wherever I was needed. Balancing my education in business administration and human resources with real-world experience allowed me to not only understand systems but improve and humanize them. I’ve also stayed open to growth, embracing every opportunity to learn, evolve, and lead with purpose.
What advice would you give to young women entering your industry?
Don’t give up, even when life gets busy and overwhelming—growth often comes from stepping outside your comfort zone. Stay focused on your goals, but don’t forget to enjoy the journey and the lessons that come along the way.
What values are most important to you in your work and personal life?
Family, flexibility, and being present for my loved ones are most important to me, and I carry that same mindset into my work. I also value enthusiasm and initiative, always bringing energy and a proactive approach to everything I do.