Her Story
About Carol
Carol Banks serves as Workers’ Compensation Manager for the City of Henderson, Nevada, where she oversees the administration of the city’s self-insured workers’ compensation program. With more than 35 years of experience in workers’ compensation, short-term disability, and bodily injury claims, she brings extensive expertise in claims management, litigation coordination, cost containment, regulatory compliance, and employee support. In her role, Banks works closely with third-party administrators, medical providers, legal counsel, and city departments to ensure claims are effectively managed and employees receive appropriate benefits in a timely manner. She also provides education and training to departments, oversees health evaluation programs for public safety employees, and contributes to wellness and mental health initiatives.
Throughout her career, Banks has held progressively responsible claims and leadership positions with organizations including Sedgwick, CCMSI, AmTrust North America, and CorVel Corporation, developing a strong background in self-insured programs, claims administration, return-to-work initiatives, and team leadership. She earned her B.S. in Marketing Management from the University of Detroit Mercy, graduating Magna Cum Laude, and completed a Certificate of Completion in Organizational Leadership from Premier Leadership Academy. Her professional credentials include Certified Workers’ Compensation Professional and Licensed Independent Adjuster designations, along with a Nevada Property and Casualty and Workers’ Compensation Adjuster license, a California Self-Insurance Certificate, and a Nevada Hearing Representative license. Her contributions have been recognized through the Theo Award, High Five Awards, and numerous merit-based and client recognitions for innovative approaches to workers’ compensation, including mental health and wellness, on-site care, screening, and cardiac support initiatives.
Beyond her professional responsibilities, Banks is actively engaged in advancing the workers’ compensation community and supporting organizations that serve employees and their families. She serves as President of the Nevada Self-Insurers Association Southern Chapter and is a board member of Kids’ Chance of Nevada, while also maintaining memberships with Delta Sigma Theta Sorority, Incorporated, the Nevada Disability Prevention Coalition, and Nevada RIMS. She attributes her success to remaining in a constant state of learning and maintaining a genuine thirst for knowledge, believing that continued education and openness to new information are essential to professional growth. For young women entering the field, she emphasizes the importance of developing a strong foundation of knowledge, understanding applicable laws and jurisdictions, building a broad professional network, and having confidence in their abilities.
Her Interview
Ten minutes with Carol
01What do you attribute your success to?
I attribute my success to maintaining a constant commitment to learning and refusing to become comfortable with the status quo. No matter how much experience I gain in a particular field, I believe there is always more to discover, understand, and improve upon. I make it a point every day to learn something new, seek out knowledge, and remain open to new ideas and perspectives. That continued curiosity and thirst for growth have helped me stay adaptable, evolve professionally, and consistently challenge myself to reach the next level.
02What advice would you give to young women entering your industry?
My advice to young women entering this industry is to build a strong foundation of knowledge and confidence. Take the time to understand the information and resources necessary to do your job well, including the relevant jurisdictions, laws, regulations, and different perspectives that may influence your work. Just as importantly, build a strong network of resources and relationships throughout the community so you know where to turn for reliable information and guidance. Believe in your knowledge and abilities, because confidence helps establish credibility, strengthen your professional reputation, and give you the foundation to accomplish your goals.
03What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field right now is attracting and retaining talented, committed professionals. The market is relatively depleted, and many experienced individuals are secure in their current positions and have little interest in making a move. Staffing has always been a challenge, but today there is an added need to find people who are willing to invest in their work, continuously develop their skills, and contribute beyond the minimum. There is an enormous amount of information and resources available, which creates a tremendous opportunity for those who are willing to seek out knowledge, apply it, and remain committed to professional growth.
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