Her Story
About Caroline
She is a customer experience, e-commerce operations, support leadership, and community engagement professional with experience in CX strategy, Gorgias, Kustomer CRM, support team management, fulfillment, high-touch sales, process improvement, automation, knowledge base development, customer satisfaction, and retail leadership. She currently serves as Director of Customer Experience at Carpe. Her background includes CX and operations leadership with Ziva, consumer experience management with Nike, and customer service leadership with Osana Family Wellness.
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