Dr. Carolyn Cricco, Ed.D.

Dr. Carolyn Cricco, Ed.D., is a seasoned insurance professional and Complex Commercial Claims Manager where she oversees a diverse portfolio of litigated construction-defect cases and leads an experienced claims team. With over 20 years in the insurance industry, Dr. Cricco has built her career on a foundation of operational excellence, strategic leadership, and advocacy for both clients and colleagues. Her experience spans legacy carriers, InsurTech startups, and senior claims roles, giving her a comprehensive perspective on risk management, crisis response, and team development. A dedicated servant leader, Dr. Cricco emphasizes intrinsic motivation, design-thinking strategies, and organizational development to cultivate high-performing teams. She is passionate about mentoring women in the workforce, negotiating effectively in service of claimants, and building initiatives that balance operational efficiency with human-centered leadership. Her professional philosophy is shaped by real-world experience navigating large-scale crises, from natural disasters to complex litigated claims, and by her commitment to community service, including leadership roles with the Connecticut Junior Women and the Cheshire Community Women. Dr. Cricco holds a Doctor of Education in Organizational Leadership, a Master of Science in Leadership and Negotiation, and a Bachelor’s in Legal Administration from Bay Path University, along with paralegal certification. Among her notable achievements is the creation of an employee resource program supporting cancer survivors and caregivers—an initiative she cites as a meaningful part of her leadership legacy. Beyond her professional accomplishments, she is committed to community engagement, disaster preparedness, and mentoring the next generation of industry leaders.

• Paralegal Certification

• Bay Path University - Ed.D.

• Connecticut Junior Women

• Cheshire Junior Women Organization