Carrie Newport
Carrie N. is a hospitality and guest experience professional with 30 years of experience in the hospitality industry, including 10 years at Universal Orlando Resort, where she currently serves as a Guest Accessibility Coordinator. In this role, she is a primary contact for guests with accessibility needs, providing personalized accommodations through phone and email communication while collaborating with multiple departments to ensure inclusive and seamless guest experiences. She continues to maintain access to the theme parks as part of her long-standing connection to Universal and her commitment to exceptional guest service and operational excellence.
Carrie is in the process of launching Mom’s Journey Rise, a life-coaching practice aimed at supporting mothers navigating personal challenges, life transitions, and emotional healing. Her coaching mission was inspired during a powerful spiritual rediscovery after years of personal hardship, including the loss of loved ones, divorce, and experiencing homelessness while raising her children. After years of struggling with faith and self-forgiveness, she found renewed purpose through spirituality, faith, and personal healing — including being baptized last year. She is also an author, having written a memoir titled Reflections, based on her personal journals, along with self-development guides focused on maintaining happiness through meditation, journaling, and teaching networking strategies for single mothers.
Carrie’s long-term goal is to expand her impact beyond her local community by reaching women worldwide through speaking engagements, podcasts, and coaching programs. She is passionate about helping women understand that it is okay to experience anger, loss, and doubt while still finding forgiveness, purpose, and emotional strength. Within the next five years, she plans to transition into full-time coaching and motivational speaking through Mom’s Journey Rise, empowering mothers to rebuild confidence, strengthen their faith, and move forward with resilience and hope.
• Montana State University Billings - BA, Human Resources Management/Personnel Administration, General
• Valencia College - AS, Business Administration and Management, General
• MomCo small groups at church
What do you attribute your success to?
God, first and foremost. And secondly is the support of my mother. My parents had that amazing fairy tale, they were the best parents you could ever want. My dad was the most amazing man you could ever meet. My mom, she always hasn't been perfect, don't get me wrong, but she is there. She gives me the strength to do what I need to do. My mom has done so much for me. She's my hero. My biggest thing is I want to give somebody that feeling, because I know there's people out there that don't have a mom like that, that kind of mentor. I would like to be that person, to give them the 'you got this.' Sometimes that's all somebody needs. I would like to help other people the way my mom has helped me to succeed in what I've done so far in my life.
What advice would you give to young women entering your industry?
If somebody is looking for somebody that just wants to talk, has no judgment, depending on the circumstances that you're at, there's always a silver lining, no matter what. I'd like to maybe bring some of my own stories of the way I've gone through life, like being homeless at one point when I had my two older kids, and learning to navigate life. I want to maybe share something that I've done, like with my youngest who's on the autism spectrum. Sometimes you have to tweak the way you talk to her, so maybe explain how I've helped my daughter with friends, which is the hardest thing in the world. Just telling her that it's okay to be yourself, it's not everybody's gonna like you, but that's okay. I would like to be that person to give them the 'you got this.' Sometimes that's all somebody needs.
What values are most important to you in your work and personal life?
Honesty, being real, and morals and values are most important to me. It's about having integrity and holding yourself accountable for mistakes, saying 'hey, I learned the lesson, and I'm gonna move forward.' Sometimes things don't work one way, but you try it another way again. It's about being honest with yourself and others, and maintaining strong moral principles in everything I do.