Cassandra Bartell, MSN, RN

Cassandra Bartell is a nursing and clinical operations leader with more than 12 years of healthcare experience, including nearly a decade as a registered nurse. She currently serves as a Call Center Supervisor at Inizio Engage, where she leads a remote team that educates patients on their medication regimens and supports them as they begin new treatments. Her responsibilities include coaching and developing staff, monitoring quality and performance metrics, ensuring HIPAA and regulatory compliance, and driving process improvements that strengthen both team results and the patient experience.

Cassandra's clinical foundation was built in long-term care, rehabilitation, hospice, and palliative care as an LPN, and continued through her work as a labor and delivery nurse at a high-acuity hospital affiliated with a children's hospital. Her career has since broadened to include triage, telehealth, and hospice admissions, and she progressed into leadership as a triage supervisor before moving into her present role. Before committing to nursing, she earned her nursing assistant certification through a vocational program in high school and briefly worked as a flight attendant for United Airlines.

Cassandra holds a Master of Science in Nursing in Leadership and Management, completed in December 2025 at Western Governors University, following her BSN and an associate degree in nursing from Kellogg Community College. She earned these degrees while balancing full-time work and raising four children, who remain her greatest source of motivation. A supporter of the American Heart Association in honor of her grandfather, she is guided by a philosophy of empowering people, improving processes, and keeping the patient at the center of every decision.